Re: Windows XP/Sasser/Booting problems

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

From: nancy634 (nancy634_at_discussions.microsoft.com)
Date: 12/24/04 

Date: Fri, 24 Dec 2004 06:47:02 -0800

Thank you, Shenan, for the suggestion. I'll give it a try today. Sasser
seems to be causing havoc for a lot of people.

"Shenan Stanley" wrote:

> nancy634 wrote:
> > I have been trying to solve these problems for almost 2 weeks. I've
> > read numerous posts and contacted the Dell support staff. I do have
> > a firewall activated and have a subscription to McAfee set for
> > automatic updates. I also checked regularly w/ Microsoft for Windows
> > XP updates. I followed the following steps with the following
> > results:
> >
> > When I turn on my computer, it goes to the screen that says DELL
> > Dimension 8200, with the options of pressing F2 or F12 in the upper
> > right corner of the screen. If I don't press either of those keys,
> > it moves to a black screen with the flashing "_" (I'm not sure what
> > you call it.) for a second or two, and then says "Press any key to
> > boot from CD." The Windows XP screen comes up and looks as if it is
> > booting. The screen then goes black. I get the error message that
> > "lsass.exe - system error 'Object not found."
> >
> > After shutting down and restarting a number of times to get the
> > sequence that I described above in the correct order, I now have the
> > following message: "Windows could not start because the following
> > file is missing or corrupt: System32\Drivers\Ntfs.sys
> > You can attempt to repair this file by starting Windows Setup using
> > the original Setup CD-ROM. Select 'r' at the first screen to start
> > repair." This is a new problem and I'm hesitant to go any further
> > without some help.
> >
> > I do not have access to the start button or the control panel that a
> > lot of the instructions I've read seem to require. I can go to F2 or
> > F12 and that is the only thing that has stopped the continual
> > rebooting &/or setup loop.
> >
> > I have basic computer knowledge, but am not an expert. If I read an
> > article that requires putting in commands manually, I don't know
> > where I'm supposed to go to do this. Even "Safe Mode" is not
> > accessible. I need basic, step by step. Most of the posts send the
> > reader to articles or sites that require access to the Start/Run
> > button. I don't have access to that.
> >
> > I probably have the Sasser worm. I have 3 goals: 1. to remove the
> > worm; 2. to reinstall Windows XP so that I can access the Internet
> > and install Stinger; and 3. to recover all of my programs and data.
> >
> > I'm sorry that this post is so long, but when I've only included part
> > of the information, I'm sent to sites that just don't get me
> > anywhere. Thank you in advance for any help you can give me.
>
>
> Disconnect your computer from the Internet..
> Perform a repair installation..
> Once you have performed the repair installation, boot up, turn on your
> firewall, hook it back up to the Internet and clean your machine using one
> of the web pages (including the Microsoft ones) that tell you how.
>
> --
> <- Shenan ->
> --
> The information is provided "as is", it is suggested you research for
> yourself before you take any advice - you are the one ultimately
> responsible for your actions/problems/solutions. Know what you are
> getting into before you jump in with both feet.
>
>
>

Quantcast