Re: Symantec/XP Norton Antivirus conflicts
From: I approved this message (nospam_at_email.gov)
Date: 12/19/04
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Date: Sun, 19 Dec 2004 08:31:40 -0600
Thanks.
This whole mess started because our NAVE 2003 subscription was coming to an
end, and we figured why not buy the new software? Big mistake.
Maybe I'll just purge all 2005 from my system and go back to 2003.
I also was unable to install SystemWorks 2003. Finally gave up and ran all
utilities from the CD.
Not sure I want to tackle uninstalling SP2. I think going back to NAV 2003
is the sure thing. Christ, it's not like SP2 is "new" software. There are
only about 1 billion copies out there.
I just don't see how Symantec hasn't been hit with a class action consumer
fraud suit.
"Bob Harris" <rharris270[SPAM]@hotmail.com> wrote in message
news:uw6sQXd5EHA.1260@TK2MSFTNGP12.phx.gbl...
>I have XP SP2 am still using Norton 2003, with virus updates. However, I
>recall having to wait for a patch from Symantec before installing SP2. So,
>one possibility is to remove SP2, install version 2003, do the Norton Live
>Update to get the pre-SP2 patch, as well as new virus definitions, then
>install SP2.
>
> Another possibility is to try remove SP2, installing 2005, Live Update it,
> then install SP2.
>
> A couple of other random thoughts:
>
> I assume the Norton (2003 or 2005) is the only antivirus software on your
> computer? Running multiple antivirus software is probably not a good
> idea. Be aware that some firewalls also include antivirus oftware.
>
> I once had trouble installing an earlier System Works, and solved the
> problem by first copying the whole CD to a dummy directory, then performed
> the install from there. I never did learn why it refused to install from
> the CD.
>
> When installing fundamental software, be sure that no other application
> software is running. For example, something like the GOBACK or TAKETWO
> could interfer with an installation.
>
> Finally, as painful as it will be, try Symantec support, politely stress
> that followed the advice of Mr. S, and request new advice. The odds of
> getting the same support person are close to zero, and not all support
> folks are equally qualified. If the advice of the second Mr. S does not
> solve the problem, call back and continue to be polite (no matter how you
> really feel) and firmly request to speak to a supervisor.
>
> Finally, check the support website for install issues and solutions.
> Symantec is NOT good about admiting they have a problem and do not know
> the answer, but when they find the soloution they will post it.
>
> "I approved this message" <nospam@email.gov> wrote in message
> news:M_GdnYbCwNvZ41jcRVn-iQ@giganews.com...
>> Hi All,
>>
>> I know this is a Microsoft group, but Symantec's Mr. Padmasumbava in
>> India
>> couldn't help me. Maybe one of you can.
>>
>> Got a brand new Norton SystemWorks 2005, which includes Antivirus. It
>> simply will not work on my XP computer. I followed the instructions to
>> the
>> letter, several times through repeated install/uninstall cycles. I am
>> 100%
>> certain that I purged all traces of SystemWorks 2003 from my computer
>> before
>> installing 2005. Between install/uninstalls of 2005, I did the same.
>> Even
>> reinstalled SP2 (twice).
>>
>> The error message I get is: "3029,27. Internal program error, uninstall
>> and
>> reinstall Norton Antivirus."
>>
>> Naturally, the discussion in the Symantec group blames XP SP2 for the
>> problem. I find that hard to believe, given Symantec's track record of
>> installation problems.
>>
>> Thank you ANY help.
>>
>>
>>
>
>
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