Re: system suddenly shuts down

From: Shenan Stanley (news_helper_at_hushmail.com)
Date: 12/09/04 

Date: Thu, 9 Dec 2004 00:23:05 -0600

eav6964 wrote:
> While I am using a multimedia program, like windows movie maker or
> picture viewer, or sometimes playing back music my system just shuts
> down. I have noticed that the cpu usage is 100% whenever this
> happens, it is a memory, hardware, or software problem? Also when I
> restart, I get no messages the system comes right up, and on
> shutdown, there are no messages or warnings, it just shuts down.
> Although on some occasions the system won't come right up, I get a
> black screen, shut off manually then re-boot and all is ok. Any
> help?

Shenan Stanley wrote:
> Anything in the Event Logs?

eav6964 wrote:
> where do I check my event logs?

Check your event log for errors, search the web (with Google) for
solutions to these errors. (Start -> Run -> eventvwr)
http://support.microsoft.com/kb/308427

Check the airflow in your PC. Make sure all fans are working and there
is proper ventilation.

Test your system memory for problems:
  http://oca.microsoft.com/en/windiag.asp
  (*makes diskette to boot from)
  and/or
  http://www.hcidesign.com/memtest/

Download and install, update, scan with and immunize with several
different anti-spyware applications. (Lavasoft AdAware, Spybot Search &
Destroy)

Update and do a full Antivirus scan with whatever AV software you have
going. If you do not have one, get one!

Go to the manufacturer's web page for each of your hardware components
and download them then install them. Especially Video and Chipset. If you
have an AGP video card, make sure nothing is installed in the PCI slot right
next to the AGP slot.

If all else fails, check the motherboard manufacturer for a BIOS update.
This is a "last resort" thing, because it can be tricky - however, I am now
becoming more comfortable with suggesting this as long as you know you have
good/stable electrical power in your area. 

-- 
<- Shenan ->
-- 
The information is provided "as is", it is suggested you research for
yourself before you take any advice - you are the one ultimately
responsible for your actions/problems/solutions.   Know what you are
getting into before you jump in with both feet.

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