Re: Computer keeps restarting before loading Windows XP
From: Rock (rock_at_mail.nospam.net)
Date: 12/02/04
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Date: Wed, 01 Dec 2004 18:30:53 -0800
Gactimus wrote:
> Malke <malke@nospoonnotreally.com> wrote in
> news:uKP8tZA2EHA.2316@TK2MSFTNGP15.phx.gbl:
>
>
>>Gactimus wrote:
>>
>>
>>>I have a problem with my computer. My computer is a year old and has
>>>been working fine until this morning. I turned on the computer and it
>>>goes through the Power On Self Test and then right before it's
>>>supposed to start loading Windows XP the computer resets and starts
>>>the process all over again. It will keep repeating this process until
>>>I turn the computer off. If I press F8 it will still ask me a bunch of
>>>startup options, including Safe Mode, but no matter what option I
>>>select the computer will instantly restart and repeat the process.
>>>
>>>Can anyone help me with this?
>>>
>>>By the way, someone in another forum suggested reseating the RAM and
>>>trying each of the RAM sticks by itself. I tried it and nothing
>>>changed.
>>
>>Since the failure occurs before the operating system can load, you
>>probably have hardware failures. Here are general hardware
>>troubleshooting steps:
>>
>>1) Open the computer and run it open, cleaning out all dust bunnies and
>>observing all fans (overheating will cause system freezing). Obviously
>>you can't do this with a laptop, but you can hear if the fan is running
>>and feel if the laptop is getting too hot.
>>
>>2) Test the RAM - I like Memtest86 from www.memtest86.com - let the test
>>run for an extended (like overnight) period of time - unless errors are
>>seen immediately.
>>
>>3) Test the hard drive with a diagnostic utility from the mftr.
>>
>>4) The power supply may be going bad or be inadequate for the devices
>>you have in the system - this isn't applicable to a laptop, of course.
>>
>>5) Test the motherboard with something like TuffTest from
>>www.tufftest.com.
>>
>>Testing hardware failures often involves swapping out suspected parts
>>with known-good parts. If you can't do the testing yourself and/or are
>>uncomfortable opening your computer, take the machine to a good local
>>computer repair shop (not a CompUSA or Best Buy type of store).
>
>
> Alright, I turned on the computer to try some of your suggestions but now
> the fans turn on but nothing else happens. The monitor doesn't turn on, no
> beeps, nothing at all.
Call the tech support for the manufacturer of the computer and/or take
it in to a reputable repair shop.
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