Re: HTML Help Memory Leak (Crash) problem

From: Pete Lees (PD.Lees_at_btinternet.com)
Date: 11/26/04 

Date: 26 Nov 2004 11:42:28 -0800

Michelle,

> does Windows XP Service Pack 2 include this "hot fix", because I found
> there's an Update Package (Hhupd.exe) 1.40 for HTML Help Workshop on
> Microsoft website, can I just use this to fix the problem?

You'll need to contact Microsoft Support to get the hot fix. That's
because you need to upgrade one of the HTML Help compiler components
(none of which is supplied with out-of-the-box Windows) rather than
the "run-time" components used to display HTML Help files. SP2 for
Windows XP and utilities like hhupd.exe both upgrade the run-time
components, but they don't install or upgrade the compiler components.

If you can obtain a 'phone number for your local Microsoft Support
team -- go to http://support.microsoft.com/select/?target=assistance
and select your version of Windows as the product for which you want
assistance -- the support engineer can make the fix available for
downloading. Just tell him or her that you need the fix mentioned in
Knowledge Base article 304412. 

--
Pete (Microsoft Help MVP)

Relevant Pages

  • Re: BUGCODE_USB_DRIVER
    ... You'll have to contact Microsoft support to obtain the hotfix. ... No one else has access to these special hotfix downloads. ... Windows XP - Shell/User ... | fix available for this from MS, however, I have an OEM ...
    (microsoft.public.windowsxp.general)
  • Re: SP2 and Localhost issues
    ... With Windows XP SP2 some applications which connect to the loop back ... Microsoft support has an update available which addresses this issue ... The fix contains the following file info ...
    (microsoft.public.windowsxp.network_web)
  • Re: media player
    ... If you don't know enough about the Windows OS to try and fix it ... the people at Microsoft Support will be glad to help. ... Chris Lanier ...
    (microsoft.public.windowsmedia.player)
  • RE: Automatic launch of My Documents folders on start up
    ... We got hold of Microsoft support and this is what they said to do to fix the ... of my documents opening on start up. ... I am on Windows XP. ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: datatype conversion error in sql 2000 replication
    ... Looks like you have to contact Microsoft Support for the fix, ... Implicit conversion from data type text to nvarchar is not ... (Source: MYBACKUPSERVER (Data source); Error number: 257) ...
    (microsoft.public.sqlserver.replication)