Re: Windows Installer message

From: Bruce Hight (bhightremovethis_at_austin.rr.com)
Date: 11/24/04 

Date: Wed, 24 Nov 2004 00:51:14 GMT

I did as you said -- and it worked. Thanks very much for the solution. It
was painless.

"Ramesh [MVP]" <ramesh@nojunkmails.com@mvps.org> wrote in message
news:Opj$vBS0EHA.2716@TK2MSFTNGP14.phx.gbl...
Bruce,

If you have the setup CD for Norton Anti-virus, try this:

Download and install the Windows Installer Cleanup utility and run it.
Select Norton Anti-virus from the installed products list and remove the
Windows Installer information for the product. This should fix the current
problem. Then reinstall NAV from the CD.

Windows Installer Cleanup Utility - Description:
http://windowsxp.mvps.org/msiclean.htm 

-- 
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
"Bruce Hight" <bhightremovethis@austin.rr.com> wrote in message 
news:s7xod.31572$g21.14624@fe1.texas.rr.com...
Problem: Every time I try to open a file from my Microsoft Office XP
programs, Word and Excel, I'm confronted with a message box that says:
"Norton AntiVirus 2005
Norton AntiVirus 2005 does not support the Repair feature, please uninstall
and reinstall."
Underneath that is another message box that says:
"Windows Installer
Preparing to install . . . "
I get the antivirus box message about three times; I hit OK on each, and
then both the antivirus and installer boxes go away and the program opens
fine, with the file. Doesn't do this on any other programs. I've got Windows
XP Home edition with SP2, and I've got Office XP with SP3.
I recently had to reinstall everything on my computer, and this particular
problem seems to have come out of nowhere.
I assume there's a corrupted file or an incomplete install of something, or
some weird conflict with Norton antiVirus 2005, but I don't know what to do.
Any suggestions?
Thanks.

Relevant Pages

  • Re: Norton Antivirus and Windows XP
    ... HOWEVER -- after much trial and error, I have found a "fix" to that annoying Windows Installer bug concerning Norton AntiVirus 2005. ... I can tell you that they have have no clue that the problem ... What am I supposed to uninstall? ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Norton Antivirus and Windows XP
    ... Norton are ignorant to this problem. ... and scroll down until you find WINDOWS INSTALLER. ... >> Microsoft, I can tell you that they have have no clue that the problem ... >>> What am I supposed to uninstall? ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Windows Installer message
    ... If you have the setup CD for Norton Anti-virus, ... Windows Installer Cleanup Utility - Description: ... Ramesh, Microsoft MVP ... Norton AntiVirus 2005 does not support the Repair feature, ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Need help after a reinstallation of XP Pro
    ... Greg, see if you can remove Office and Norton from the Add/Remove Program ... > drive and then did the restore of the backup/system status again. ... > install because the Windows Installer is not fuctioning correctly. ...
    (microsoft.public.windowsxp.general)
  • Re: Cannot open Word files--just deleted Norton Anti-Virus yesterday
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