Re: New version of ZoneAlarm available

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From: Richard A. Landkamer (ralandka_at_pdq.net)
Date: 11/21/04 

Date: Sun, 21 Nov 2004 13:44:19 -0600

To Whom It May Concern:

The following e-mail updates regarding this issue are self-explanatory.

Richard A. Landkamer

----- Original Message -----
From: "Richard A. Landkamer" <ralandka@pdq.net>
To: <support@zonelabs.com>
Sent: Sunday, November 21, 2004 1:28 PM
Subject: Re: Zone Labs Technical Support: Two Bugs in ZoneAlarm Pro v5.5.062.000 ISSUE=334133 PROJ=4

>
> To: Technical Support
> Zone Labs
>
> You were correct about some of my Privacy settings in ZoneAlarm Pro
> v5.5.062.000 blocking some features of various web sites. With regard
> to the particular web site at <http://money.cnn.com/markets/currencies/>,
> I had to enable "Web Bugs" in a unique ZoneAlarm Pro Privacy entry
> that I created for <money.cnn.com> in order to be able to properly view
> many of the web pages at <http://money.cnn.com>.
>
> I do not currently have "Web Bugs" enabled in ZoneAlarm Pro for any
> other web sites. I do not know what "Web Bugs" are, but CNN uses
> them for displaying many of their web pages at <http://money.cnn.com>.
>
> Richard A. Landkamer
>
>
> ----- Original Message -----
> From: "Zone Labs Technical Support" <support@zonelabs.com>
> To: <ralandka@pdq.net>
> Sent: Friday, November 19, 2004 3:34 PM
> Subject: Zone Labs Technical Support: Two Bugs in ZoneAlarm Pro v5.5.062.000 ISSUE=334133 PROJ=4
>
>
>> <------- WHEN REPLYING, PLEASE TYPE YOUR TEXT ABOVE THIS LINE -------->
>>
>> Hello valued Zone Labs customer,
>>
>> If a representative has responded to your case, it will be located in the Description field below.
>>
>> If not, then the case is still in process, and we will respond as quickly as we can.
>>
>> ----------------------------------------------------
>> DESCRIPTION
>> ----------------------------------------------------
>>
>>
>> Hello Richard,,
>>
>> Thank you for contacting Zone Labs Support. I understand you have some
>> items being blocked. This sounds like you have your privacy settings set
>> to block these types of items as possible ads.
>>
>> Your privacy settings may be blocking some features that this website
>> needs to work properly, such as cookies, pop-ups and mobile code. Please
>> disable the privacy features in Zone Alarm that are blocking the pop-ups
>> and cookies by opening Zone Alarm, click the Privacy Panel, Main Tab,
>> drop all these settings to off, and test the site again. Please understand
>> by disabling the privacy settings, you are not disabling the firewall, it is
>> only disabling the added feature of blocking cookies and advertisements.
>> If you can narrow down what sites exactly need the pop-up and/or cookies
>> you can leave your settings up and click the Site List tab and add the site
>> (s) to this list. The list is basically an exception list to your set default
>> privacy settings and will override the privacy settings for the sites you add
>> to this section, but make all other sites not on the list follow the default
>> privacy settings you have set in Zone Alarm. If you would like exact steps
>> to follow to do this please follow the steps below.
>>
>> 01.) Close all Internet browsers
>> 02.) Open Zone Alarm
>> 03.) Click the Privacy Panel, Main Tab, turn ALL items to off.
>> 04.) Open your browser and make sure the site is working as expected.
>> 05.) Close your browsers.
>> 06.) Turn your privacy settings back to the settings you would like them,
>> and then click the Site List Tab.
>> 07.) Open your browser to the web site that was not working and watch the
>> Site List Tab in Zone Alarm.
>> 08.) Zone Alarm will add the sites that it has blocked items from to this list
>> as it blocks things. Change the red Xâ?Ts to green check marks for the site
>> that you wish to allow to bypass your Zone Alarm privacy settings by
>> clicking the Xâ?Ts and choosing allow. Now click on the sites you added one at
>> a time and click the Options Button in the lower right, Ad Blocking Tab,
>> remove the top 3 checks for ads, and click OK. Some sites will link into
>> other sites to work correctly and these sites should pop into the Site List as
>> you browse the page and may need access as well. Some sites no matter
>> what you do will need privacy disabled such as sites that link into Java
>> sources. If you add all green checks to the sites that popped into the Site
>> List window from viewing your page and you still cannot access the page
>> properly you will need to temporarily disable your privacy settings while
>> viewing the page and enabled it again if you wish when you are finished.
>> Thank you for choosing Zone Alarm.
>>
>> Bill
>> Technical Service
>> Zone Labs,
>> A Check Point Company
>>
>> If this has not resolved this issue please respond. If you have another
>> issue you would like assistance with please submit a new request using the
>> website. Thank you.~
>>
>>
>> ----------------------------------------------------
>>
>>
>> ----------------------------------------------------
>> YOUR CASE DETAILS
>> ----------------------------------------------------
>> Case Number: 334133
>> Case Assigned to: Zone Labs Technical Support
>> Case Subject: Two Bugs in ZoneAlarm Pro v5.5.062.000
>> Case Status: Closed
>> Case Creation Date: 11/19/2004
>>
>> ----------------------------------------------------
>>
>>
>> To contact Technical Support again regarding this issue, simply reply to this email and type your message at the top.
>>
>> Be sure to leave the subject line unchanged.
>>
>>
>> NOTE: Priority One Support: Licensed (paid) users of ZoneAlarm Plus or ZoneAlarm Pro receive the highest
>> priority in our support queue.
>> Trial users of Zone Alarm Pro/Plus receive the same level of service during their 30-day free trial period.
>> You should receive a reply to your issue via email within 1-2 working days (excluding weekends) under normal
>> circumstances.
>>
>>

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