Upgrade from W2k causes Userenv 1508 error
From: Jason Peterson (noemail)
Date: 11/19/04
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Date: Fri, 19 Nov 2004 12:43:49 -0500
I recently upgraded several workstations in our office from Windows 2000 to
Windows XP Pro. Occassionaly, when users of these computers attempt to
login in the morning after logging off the night before, they get an "unable
to load user profile" error. Several event log entries are created as
sampled below:
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1508
Date: 11/13/2004
Time: 7:29:03 PM
User: NT AUTHORITY\SYSTEM
Computer: TEST
Description:
Windows was unable to load the registry. This is often caused by
insufficient memory or insufficient security rights.
DETAIL - The process cannot access the file because it is being used by
another process. for C:\Documents and Settings\test\ntuser.dat
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1502
Date: 11/13/2004
Time: 7:29:11 PM
User: SCHOLER\sgoffinet
Computer: TEST
Description:
Windows cannot load the locally stored profile. Possible causes of this
error include insufficient security rights or a corrupt local profile. If
this problem persists, contact your network administrator.
DETAIL - The process cannot access the file because it is being used by
another process.
These are followed with entries for backing up the user's profile and
logging in with a temporary profile. It appears that for some reason the
ntuser.dat file is not being unloaded completely during the previous log
off. In order to login, the user must restart the computer.
All users are in a Windows SBS 2003 domain and use roaming profiles (purely
for profile backup purposes). I have verified that the users have proper
access to the network profile path and files. This is confirmed by the fact
that the network profile cache is being updated at login.
I have tried installing Microsoft's User Profile Hive Cleanup utility, but
it has not resolved the problem.
Jason Peterson
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