Re: System 32 seems fatal error - help sought
From: rshedgehog (rshedgehog_at_discussions.microsoft.com)
Date: 11/12/04
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Date: Fri, 12 Nov 2004 15:39:03 -0800
As far as I can tell, OEM simply means that the software was installed on
your machine by the manufacturer. Why this affects troubleshooting I do not
know. I'm afraid the bit about the system hive creating previously
non-existant user names is a mystery to me as well.
I'm using Windows XP Professional in the UK, so there's no guarantee the
method I described in my previous post will actually work if your version is
very different. I'm surprised Dell customer support is so bad, I though
they were supposed to be reputable. Have you tried e-mailing them as well?
Andy
"Mr & Mrs Williams" wrote:
> I apologise that the original message appeared twice - head hung in shame.
>
> I thought I ought to add - my Home Edition XP is OEM software. When I went
> to the microsoft site for the answer to my nightmare it tells :
> SUMMARY
> This article describes how to recover a Windows XP system that does
> not start because of corruption in the registry.
> This procedure does not guarantee full recovery of the system to a previous
> state;
> however, you should be able to recover data when you use this procedure.
>
> Warning Do not use the procedure that is described in this article
> if your computer has an OEM-installed operating system.
> The system hive on OEM installations creates passwords and user
> accounts that did not exist previously.
> If you use the procedure that is described in this article, you may not
> be able to log back into the recovery console to restore the original
> registry hives.
>
> What on earth does that mean! When I have read many of the instructions
> offered via a google search - it all refers to full bought XP and not OEM.
>
> I have no idea if this is relevant - but as I am getting more and more
> stressed - it seemed a marginally useful fact for those who may have the
> answer if sufficent information has been provided.
>
> Kinds regards
>
>
>
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