patch package could not be opened

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From: jnunniv (jnunniv_at_discussions.microsoft.com)
Date: 10/29/04 

Date: Thu, 28 Oct 2004 22:48:01 -0700

I deleted MSN because I swapped internet providers. I believe it corrupted
my office files (I used outlook for email). I tried to uninstall and
reinstall office, with the cd and product key, but I get the following
message:
This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows installer patch package.

Help!

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