Re: Restart problem
From: Rick \ (rick_at_mvps.org)
Date: 10/21/04
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Date: Thu, 21 Oct 2004 06:23:09 -0400
Hi,
So uninstall each program in turn (the 3 you listed plus SP2), rebooting
inbetween. That should tell you which is conflicting with the system (and
I'm betting it's Norton's).
-- Best of Luck, Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com/ Associate Expert - WindowsXP Expert Zone www.microsoft.com/windowsxp/expertzone Windows help - www.rickrogers.org "Shaga" <shagashaga@hotmail.com> wrote in message news:%23IAF6nxtEHA.2680@TK2MSFTNGP15.phx.gbl... >I have a problem while restarting windows. > > > I have Hard disk WDC 120 GB and Hard disk WDC 80 GB > Each one is on indepented cable. > > The problem is when trying to restart windows the both hard disk not shut > down in the same time. > I sent two e-mails to Intel Application Accelerator and WDC Support > > Intel Application Accelerator: > He was sure that the problem is from my pc not from the application. > Told me about installing the application in the switch mode (somthing like > safe mode) > But not working, then he told me to check the cables good so i changed the > cables. > > But not worked so i sent him a message again, he replied: > > Unfortunately, there are no more troubleshooting steps to perform. The > issue you > are experiencing had not been reported to Intel previously. At this point, > it is > possible that third party software is causing a conflict with the Intel(R) > Application Accelerator, which is preventing the operating system from > booting > normally. > > And WDC support said to me make a full hard disks check to be sure that > you hardware is healthy > I did so and every thing was ok. > > So i decided to install the new OS to check the problem step by step. > I tried this before but was installing many applications before restarting > system. > > So this time every application i installed i made a restart. > > And this is the list of installation: > > 01-Inf install > 02-Intel Application Accelerator > 03-Catalyst 4.9 XP > 04-Sound MAX > 05-Realtek > 06-USB 2.0 > 07-Alcatel USB DSL Modem > 07-Intel Active Monitor > > All this the system ok then started installed software. > > All i installed untill now is: > 01-Winrar 3.40 > 02-Norton AntiVirus 2005 > 03-ZoneAlarm Pro 5.1.033.000 > > At the restart the problem happened so i decided to post this post. > To See if you can help me out with this problem. > > My both HardDisks are working on NTFS System with active partitions. > And the problem appeared when i installed SP2, There was no problem while > using SP1a so please help out with this problem and any info needed i will > be there. >
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