RE: Help and Support Center Online Search of Knowledge Base

From: jmike (jmike_at_discussions.microsoft.com)
Date: 10/17/04 

Date: Sun, 17 Oct 2004 11:31:02 -0700

az,

You are correct! Installing DAP caused the KB results to stop and
uninstalling it returned them again. Thanks. I was running out of hair to
pull out over this issue. Perhaps, Microsoft or one of the download manager
vendors would like to do a more exhaustive study of this to develope a fix,
but I am 'appy with being able to use HSC again. Tell the world!

"jmike" wrote:

> az
>
> Thanks, I think you are probably correct in you asumptions. My curiosity is
> up now so I will install and uninstall DAP to see what happens. I'll let you
> know... But, first a backup, so...
>
>
>
> "az" wrote:
>
> > I'm not a windows expert, by any means, but I am an experienced computer
> > programmer and admin, so the following is my understanding of what was
> > happening.
> >
> > The Netscape SmartDownload manager tries to help you out with Web downloads
> > by remembering where the file was coming from, and allowing you to restart a
> > download half way through when, for example, your internet connection dies.
> > It tries to do this for all download from any browser. Invented in the days
> > of dodgy modem connections to the internet.
> >
> > In order to do that, it has to somehow intercept all attempts to download
> > files from any browser. How it does this, I don't know. But what I surmise
> > is that it was also intercepting the attempts to download data from the
> > knowledge base, but that whatver it was doing was not compatible with Help
> > and Support Center.
> >
> > I'm sure there are other programs which do this too -- I guess the DAP you
> > mention is one of them, and Getright is another.
> >
> > I've seen Getright mentioned ias a potential cause of this problem, but
> > never knew what it was. The articles in this topic got me thinking and
> > prompted me to try uninstalling SmartDownload, and it worked for me.
> >
> > Anything which gets involved in the process of downloading files from the
> > Internet has to somehow interfere with or hijack the procedure the browser
> > itself is using. Help And Support Center is just another browser, and will
> > use much the same procedures as IE, so anything which interferes with
> > external downloads might be the culprit if Help and Support can't get to
> > external resources on the knowledge base.
> >
> > My best guess is that if you install this DAP, your problem will return, but
> > that uninstalling it will make the problem go away again. I doubt you'd have
> > to re-install Windows, but don't rely on that, it's only my best guess!
> >
> > "jmike" wrote:
> >
> > > az,
> > >
> > > Ok, sounds reasonable. Could you be a little more specific. I mean, how does
> > > it put itself in the way of the remote connection? Is my download program the
> > > culprit? I notice that Getright and "Smart Download" from Netscape have been
> > > responsible for causing the error. Is that what you are referring to? (In the
> > > way of the remote connection)? I was using DAP when the problems occurred on
> > > my machine. I don't have it installed now, though, and I don't currently have
> > > the problem. Not sure if I want to tempt fate, just finished a long-winded
> > > reinstall of my system. Its running fine now.
> > >
> > > Thanks for the response.
> > >
> > >
> > >
> > > "az" wrote:
> > >
> > > > "jmike" wrote:
> > > >
> > > > > My Help and Support Center suddenly stopped receiving responses from
> > > > > Microsoft Knowledge Base. It lists "0 results" for knowledge base while the
> > > > > other searches continue to respond as before.
> > > >
> > > > After having this problem for who knows how long, I finally found what was
> > > > causing it for *me*. I had Netscape browser installed with "Smart Download".
> > > > When I uninstalled SmartDowload the problem went away (all of five minutes
> > > > ago after many many, hours of looking for solutions). !!!! Happy me!!!
> > > >
> > > > My suggestion to anyone with this problem is to look at any software you
> > > > have installed which might put itself in the way of a remote connection.
> > > >

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