Re: Unable to install Office 2003 SBE on Windows XP SP2

From: Carey Frisch [MVP] (cnfrisch_at_nospamgmail.com)
Date: 10/12/04 

Date: Tue, 12 Oct 2004 17:16:55 -0500

Sounds like Gateway sent you the wrong language version of Office 2003.
I would suggest contacting them and make sure you receive an "English version"
if indeed you are running an English version of Windows XP.
I don't believe SP2 is causing the issue at all. 

-- 
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Be Smart!  Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx
----------------------------------------------------------------------------------------
"SpiritCat" wrote:
| I upgraded my Win XP system to SP2 a couple of days ago and everything was 
| working great (even ZoneAlarm because I disabled the built-in Windows 
| firewall). I tried to install Office 2003 SBE today and am receiving an error 
| indicating "Office 2003 - This version is not compatable with your system.". 
| I spoke to Gateway tech support (manufacturer of the laptop and OEM of the 
| software) and they suggested I remove SP2 and try again. I have now removed 
| SP2 but continue to receive the same error when I attempt to install the 
| software (everything else continues to work flawlessly). I have been unable 
| to locate any information on this or similar errors in the MS TechNet KB nor 
| across the Internet. Has anyone else encountered this and discovered any way 
| past it without having to reformat the hard drive and start over from 
| scratch? Please note that during the installation process I shut down 
| ZoneAlarm and all other unneccessary programs so they would not interfere 
| with the installation. I have also posted this question in the Office 
| newsgroup without resolution. Thanks in advance for any assistance.
| 
| SpiritCat
| jtrana@hotmail.com
|

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