Windows will not start after SP2 instalation.

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From: André Lemos (andre.lemos_at_mundodigital.pt)
Date: 10/11/04 

Date: Mon, 11 Oct 2004 12:39:29 +0100

Hi,

We have been having this incident on some isolated cases but now is it
turning into something big.

Some of our customers complained to us that after installing SP2 for winxp
windows will not start.
It hangs shortly after the part where you can press F8 for startup options,
at that small progress bar before entering graphic windows mode.

We took this as a slight bug and formated the HDD and reinstalled the OS
from scratch, proceded to install SP2 and The exact same thing happend.

Some of our customers have OEM copys, others have retail copys so im
assuming its not related to licensing issues.

More recently, it has happened at a cybercafe we maintain. We stopped the
Windows Update procedure after 5 machines got taken by the problem.

System restores won't fix this. Only solution thus far we have discovered is
to format the HDD and NOT install SP2.

This is very upsetting and we would appreciate fast feedback.

Regards,
Andre Lemos
Mundo Digital, Lda
http://www.mundodigital.pt

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