Re: Modem not installing correctly now without SP2

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Bob I (birelan_at_yahoo.com)
Date: 10/07/04 

Date: Thu, 07 Oct 2004 16:57:50 -0500

Are the 2 9 pin ports live? As in without the modem in the slot, do you
have 2 working com ports? If they are not enabled then the modem can be
assigned to COM 1 or 2. that would be normal. Now as far as the "Com
ports thru 9. we come back to removing all those fron Device manager
including Show hidden. The install instructions may be in a PDF file on
the CD or visit the web site. Hope this gets you back to a working modem.

Russell Allen wrote:

> On a previous attempt to install the modem I installed it on COM 1 and it
> still wasn't recognised when I try to Dial up. I was assuming COM 1 & 2
> were the two 9 pin D plugs attached to the back of the motherboard.
>
> What procedure would I need to follow after taking the modem out? Where
> would I copy the .inf file to and what other changes would I need to make?
> The print material supplied and the cd info only refer to PnP installation.
>
> In the "System Information" window (current system information) under modems
> there is a list of the install attemps and each installation is on a
> different COM port. The latest being the Intel, which is currently plugged
> in, on COM 9. Under "System History">components it shows the intel modem
> having been added.
>
> Thanks,
> R
>
>
> "Bob I" <birelan@yahoo.com> wrote in message
> news:4165ADA6.5070906@yahoo.com...
>
>>I am wondering why you killed the modem install when it wanted to use
>>COM 1 or 2? You don't mention having removed the modem to prevent
>>confusing "PNP" before the drivers are available. Windows is very
>>tenacious when it comes to installing hardware and that is the reason
>>you need to install step by step in the sequence given in the
>>installation instruction. Please, please, PLEASE don't keep trying willy
>>nilly attempts to install. Get out the instructions and follow them.
>>
>>Russell Allen wrote:
>>
>>
>>>Thanks Bob,
>>>
>>>I went into device manager and uninstalled "unimodem..." and also saw
>>>
> that
>
>>>WinAcPci had a yellow exclamation next to it and uninstalled that as
>>>
> well.
>
>>>On rebooting there was a checksum error and I could only get a very low
>>>screen resolution. I tried restarting a couple of times but this did not
>>>resolve it and had to perform
>>>a system restore back to yesterday which appeared to cure the resolution
>>>problem. However, WinAcPci still had a yellow exclamation mark. I also
>>>noticed that there was no display adaptors category in device manager,
>>>
> the
>
>>>only reference to a display adaptor was under "Monitors>Plug and play
>>>Monitors" whose location was given as "on Nvidia fx5600".
>>>
>>> I then tried to reinstall the display adaptor using the add hardware
>>>wizard. I had to install it mnaually under "add new hardware device">
>>>display adaptors>have disk and browsed for the driver file. I selected
>>>
> the
>
>>>driver file, clicked ok, but the driver didi not appear on the list and
>>>
> my
>
>>>only option was to cancel the wizard.
>>>
>>>I tried installing the modem to see what would happen: It was not
>>>immediately detected so I used the add hardware wizard and a "Found new
>>>hardware PCI simple communications device" bubble appeared which then
>>>changed to "Intel(R) 536 EP". It was not detected as a P'n'P modem so I
>>>installed it manually as a modem. All went fine until it asked me which
>>>
> COM
>
>>>ports I wanted it installed on and it only gave me the option of COM1 or
>>>COM2. At which point I cancelled the wizard.
>>>
>>>Then I restarted the add hardware wizard and the modem was detected
>>>correctly (as a modem: intel536ep) until the finish page when it
>>>
> appeared as
>
>>>a Modem audio device with a white i in a blue circle. the found new
>>>
> hardware
>
>>>bubble then decided it was a "Unimodem...". I tried uninstalling and
>>>reinstalling but it was immediately recognised as a "Unimodem...".
>>>
>>>This still leaves the problem that my graphics card doesn't appear to be
>>>installed correctly and my modem not being "seen" by the system. Also
>>>
> what
>
>>>does WinAcPci do 'cos it appeared to knock out my graphics card when
>>>removed.
>>>
>>>Sorry to make this a long post but I thought more detail might help
>>>
> solve
>
>>>the problem.
>>>
>>>Thanks,
>>>R
>>>
>>>
>>>"Bob I" <birelan@yahoo.com> wrote in message
>>>news:4164072C.5020600@yahoo.com...
>>>
>>>
>>>>Typically one must remove the "modem" in Device manager(View, Show>
>>>>
> hidden
>
>>>to see all instances), shut down, pull the card, start up and
>>>
>>>
>>>>make sure it's clean, load the drivers, shut down, insert card, start PC
>>>>, configure modem. In other words, reset everthing to a pre-modem
>>>>condition, and then start a "by the book" install, following the
>>>>instructions step, by step.
>>>>
>>>>Russell Allen wrote:
>>>>
>>>>
>>>>
>>>>>Firstly, thanks Mike for answering my last post. I tried it but
>>>>>unfortunately my PC still wouldn't accept it.
>>>>>
>>>>>I'm now back on SP1 but cannot restore back to a point where the modem
>>>>>installs correctly. The system installed the modem in what looks a
>>>>>
>>>>>
>>>correct
>>>
>>>
>>>>>fashion (with an unsigned driver)but when I tried to use it , it
>>>>>
> wasn't.
>
>>>I
>>>
>>>
>>>>>eventually found that it was listed in device manager under "Sound,
>>>>>
>>>>>
>>>video
>>>
>>>
>>>>>and game controllers" as a "Unimodem Half Duplex Audio Device".
>>>>>
>>>>>I tried uninstalling and reinstalling the modem a few times in
>>>>>
> different
>
>>>PCI
>>>
>>>
>>>>>slots but ended up with the same result. I even tried reinstalling my
>>>>>
>>>>>
>>>old
>>>
>>>
>>>>>modem but that had the same result.
>>>>>
>>>>>I need to know how to remove the modem completely so if I reinstall it,
>>>>>
>>>>>
>>>the
>>>
>>>
>>>>>PC will recognise it as a plug and play modem rather than an audio
>>>>>
>>>>>
>>>device.
>>>
>>>
>>>>>I have a gigabyte RZ motherboard with via kt600 chipset, using an
>>>>>
> Athlon
>
>>>xp
>>>
>>>
>>>>>2400 processor and 512 MB of memory. My modem is an Intel 536 EP
>>>>>
>>>>>
>>>internal
>>>
>>>
>>>>>and my old modem was an Elsa microlink 56k pci hsf.
>>>>>
>>>>>I now cannot get any internet access on my PC and am having to scrounge
>>>>>
>>>>>
>>>time
>>>
>>>
>>>>>on my wife's work laptop.
>>>>>
>>>>>Any help would be appreciated.
>>>>>
>>>>>TIA,
>>>>>Russell
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>
>>>
>>>
>
>

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