Re: Offer Remote Assistance and XP SP2

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From: Carey Frisch [MVP] (cnfrisch_at_nospamgmail.com)
Date: 10/01/04 

Date: Fri, 1 Oct 2004 11:42:01 -0500

Troubleshooting Remote Assistance Issues
http://www.chicagotech.net/rdesktop.htm

"When you receive an invitation from an Internet user whose
computer is behind a router or firewall, the IP sent to you is
the Private IP behind the router or firewall, so that you can't
access the computer. To fix this issue: 1) use Notepad to open
the invitation to change the Private IP to the Public IP which
may be the router or firewall's IP. 2) Use Windows Messenger
to establish the Remote Assistance session". 

-- 
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Be Smart!  Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx
--------------------------------------------------------------------------------
"IcculusDC" wrote:
| I already did this.. I made sure the dcom permissions were set per my
| original post. And I am an admin on the machine so it is not a dcom
| permissions problem.

Relevant Pages

  • Re: REmote Assistance does not work
    ... Troubleshooting Remote Assistance Issues ... "When you receive an invitation from an Internet user whose ... the Private IP behind the router or firewall, ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Remote assistance remote host name not resolved
    ... Troubleshooting Remote Assistance Issues ... "When you receive an invitation from an Internet user whose ... the Private IP behind the router or firewall, ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: REmote Assistance does not work
    ... >computer is behind a router or firewall, ... >the invitation to change the Private IP to the Public IP ... Use Windows ... >to establish the Remote Assistance session". ...
    (microsoft.public.windowsxp.help_and_support)
  • RE: Remote Assistance
    ... functionality of the new router. ... you want to have two levels of firewall protection -- one software ... I would not suggest disabling the router firewall. ... Remote Assistance might have been not working ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Windows Messenger Problems
    ... router might not matter to much (as long as UPnP - Universal Plug and ... The Firewall should be able to be temporarily disabled ... Remote Assistance DOES work!!! ... yesterday, lol ...
    (microsoft.public.windowsxp.general)