Re: HI-SPEED USB Device Plugged into non-HI-SPEED USB Hub
From: DmsTech (dms100tech_at_sasktel.net)
Date: 08/30/04
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Date: Mon, 30 Aug 2004 15:57:34 -0600
Hi
I have an update but unfortunately it's not a solution to the root cause of
this problem. MSI support could not help me, or most likely does not want to
admit that they have a problem, finally descided to RMA the board and
replace it with a KT3 Ultra2R. It took many e-mails to finally get them to
do this..This board has a VIA USB2.0 chipset and the drivers do work
correctly to provide USB 2.0 speeds. I have one of these boards already.
Regards to all.
Ted M
"Uncle_Scooby" <Uncle_Scooby@discussions.microsoft.com> wrote in message
news:16E88B76-8160-4A1F-8562-1E848BDBCDAF@microsoft.com...
> Have you resolved this one yet?
>
> I have exactly the same problem and just seem to find the same answers -
your plugging it in the wrong port or something equally useless! I have an
ASUS P4B533-VM which supports USB 2 using Intel 82801DB USB controller. I
have 4 ports physically on the motherboard and another port for connecting
to the case (provides additional two ports on the case). ALL PORTS support
USB 1.1 and 2.0. Device manager shows 3 USB Universal Host Controllers with
a USB Root Hub for each (providing 2 ports each) and then a USB 2.0 Enhanced
Host Controller with a USB Root Hub (providing 6 ports). I have tried BIOS
updates, driver updates, BIOS reconfiguration, uninstalling reinstalling
drivers and so on and on and on, but cannot get a high speed connection.
When ever I plug in my hard drive it always connects to a USB 1.1 root hub
and not the root hub for the USB 2.0 controller. Like you there is no
physically seperate port for USB 2.0 so I cannot simply plug it in somewhere
else.
>
> I also have a Tablet PC with USB 2.0 based on the NEC chipset as yours is
and this works fine!! Both PC's are XP with SP1 and both are using baseline
drivers of 5.1.2600.0 currently, not the updated drivers you have, although
I have tried the updated drivers and it made no difference. Apart from the
chipset differences the only other difference is the enhanced controller on
the Tablet PC is allowed to use 12% of bandwidth where as my PC controller
can only use 10%.
>
>
>
> "DmsTech" wrote:
>
> > Hi
> > Many times, over and over and over.............
> > Just look at my previously posted info to see what I have done.
> > Ted
> >
> > Unknown wrote:
> >
> > > Did you check device manager?
> > > "DmsTech" <dms100tech@sasktel.net> wrote in message
> > > news:10cui3q4q358h72@corp.supernews.com...
> > > > Hi
> > > > The case, USB cables or modules are not the problem. Using Win98SE
and the
> > > > USB 2.0 driver provided by MSI, I tested all 8 USB ports
succesfully, 4-USB
> > > > 1.1 and 4-USB 2.0, I am using the same case, cables, etc, and can
switch
> > > > between WIN98SE and WinXP with SP1 by using Norton Ghost. Bottom
line:
> > > > Win98SE all 4 USB 2.0 ports run at high speed and under WINXP they
run at
> > > > USB 1.1 speed. I am convinced it's WinXP driver issue more tham
ever.
> > > > There are way to many posts all over the net/ngs for this to be a
harware
> > > > issue of any kind.
> > > > Thanks for the replay
> > > > Ted
> > > > "Kevin-R" <Kevin-R@discussions.microsoft.com> wrote in message
> > > > news:C3626FF0-525E-4513-B4AD-1E0E28F7A5A9@microsoft.com...
> > > > > Hi Ted, I have an MSI KT3 Ultra as well, and had a similar
problem. If
> > > > you are trying to hookup to the front USB connectors rather than the
back it
> > > > may be your case. I have an Antec case which would only support USB
1.1, I
> > > > was able to e-mail them and they sent me a replacement module for my
case
> > > > and now USB 2.0 works great. Hope that is your porblem too.
Contact your
> > > > case manufacturer they may be able to help if that is the case.
> > > > >
> > > > > Good Luck,
> > > > > Kevin
> > > > >
> > > > > "DmsTech" wrote:
> > > > >
> > > > > > Hi
> > > > > >
> > > > > >
> > > > > >
> > > > > > I have a MSI KT3-Ultra ARU motherboard equipped with 2 USB1.1
ports and
> > > > 2
> > > > > > USB 2.0 ports. The USB 2.0 ports are supported by NEC uPD720100
chip
> > > > which
> > > > > > is EHCI (Rev .95) compliant. I understand that this was NEC's
first
> > > > attempt
> > > > > > at USB 2.0 chip. When I attempt to use my portable USB 2.5" HOT
DRIVE
> > > > > > (which is USB 2.0) on the USB 2.0 ports I get the following
error:
> > > > > > "Hi-speed USB device plugged into non-hi-speed USB hub". I am
running
> > > > WinXP
> > > > > > Pro with SP-1 installed.
> > > > > >
> > > > > >
> > > > > >
> > > > > > Before I get into more details on the failing scenario I want to
let you
> > > > > > know what I did to determine that all the hardware (motherboard,
cables,
> > > > Hot
> > > > > > Drive) is not faulty. I have set up very simple test system as
follows:
> > > > > >
> > > > > >
> > > > > >
> > > > > > 1.. MSI KT3-Ultra ARU mother board equipped with USB 1.1 and
USB 2.0
> > > > ports
> > > > > > (4 of each)
> > > > > > 2.. -equiped with VIA KT333, VIA VT 8233A and NEC uPD720100
chipsets
> > > > > > 3.. AMD 2.5 Gig Barton CPU
> > > > > > 4.. Crucial 256Meg Ram PC2700
> > > > > > 5.. Maxtor Millennium G400 4X AGP video card
> > > > > > 6.. Maxtor 40 Gig Hard drive
> > > > > > 7.. D-link DFE 530TX NIC card
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > > I installed WIN 98SE and drivers from CD-ROM supplied by MSI.
These
> > > > included
> > > > > > AC97 sound, VIA 4 in 1 and USB 2.0 for the NEC UPD720100 chip.
Along
> > > > with
> > > > > > that I installed the required video driver, NIC card and USB HOT
DRIVE
> > > > > > drivers. I connected in my HOT DRIVE into the USB 2.0 ports
and VOILA,
> > > > I
> > > > > > have a high speed USB connection. My 650Meg test file transfers
in
> > > > about 65
> > > > > > sec. If I use the USB 1.1 ports the same file takes about 14
min to
> > > > > > transfer. This definitely proves that all my hardware is not
faulty as
> > > > I
> > > > > > have USB 2.0 speeds with WIN98SE drivers provided on the MSI CD.
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > > Now for the problem: I have set up exactly the same hardware
except now
> > > > I
> > > > > > installed Win XP Pro with SP1 update. The USB 2.0 driver is
apparently
> > > > > > provided by Microsoft through SP1 update as no driver is
supplied by MSI
> > > > for
> > > > > > WIN XP. When I connect my HOT DRIVE to the USB 2.0 ports I get
the
> > > > > > following: "Hi-speed USB device plugged into non-hi-speed USB
hub". I
> > > > know
> > > > > > it's running at USB 1.1 because the 650Meg test file takes about
14 min
> > > > to
> > > > > > transfer. When I connect to USB 1.1 ports, this error message
is not
> > > > > > output, however the test file transfer takes about 14 minutes
due to
> > > > lower
> > > > > > USB 1.1 speed.
> > > > > >
> > > > > >
> > > > > >
> > > > > > The USB configuration from Win XP Device Manager is as follows:
> > > > > >
> > > > > >
> > > > > >
> > > > > > NEC PCI to USB Enhanced Host Controller (B1)
> > > > > >
> > > > > > NEC PCI to USB Open Host Controller
> > > > > >
> > > > > > NEC PCI to USB Open Host Controller
> > > > > >
> > > > > > USB Root Hub
> > > > > >
> > > > > > USB Root Hub
> > > > > >
> > > > > > USB Root Hub
> > > > > >
> > > > > > USB Root Hub
> > > > > >
> > > > > > USB Root Hub
> > > > > >
> > > > > > VIA REV 5 or later USB Universal Controller
> > > > > >
> > > > > > VIA REV 5 or later USB Universal Controller
> > > > > >
> > > > > >
> > > > > >
> > > > > > From what I have read so far this configuration seems to be
correct. I
> > > > have
> > > > > > read a few Microsoft knowledge articles and performed the
suggested
> > > > > > workarounds:
> > > > > >
> > > > > > -updating the USB 2.0 driver after SP1 application
> > > > > >
> > > > > > -checking USB 2.0 driver file details,
> > > > > >
> > > > > > -their base line is: 29-Aug 2002 5.1.2600.1106
> > > > > >
> > > > > > -mine are: 03-Jul 2003 5.1 2600.1243
> > > > > >
> > > > > >
> > > > > >
> > > > > > I even had MSI replace the motherboard for me in the hope of
getting a
> > > > > > KT3-Ultra 2R (I also have one of these, works great) in return,
but no,
> > > > I
> > > > > > got the same model back as a replacement with the same problem.
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > > Searching the Web and news groups I have found many, many posts
with
> > > > exact
> > > > > > same problem but no solutions. If any one has a hint or
suggestion I
> > > > would
> > > > > > really appreciate your input.
> > > > > >
> > > > > >
> > > > > >
> > > > > > There are however, a couple of questions that I have that could
lead to
> > > > some
> > > > > > answers.
> > > > > >
> > > > > >
> > > > > >
> > > > > > 1. Does the Win XP SP-1 USB 2.0 driver support EHCI (Rev .95)
chipsets?
> > > > > >
> > > > > > Nec has the following USB 2.0 chips uPD720100A EHCI Rev.95 and
> > > > uPD720101
> > > > > > EHCI 1.0
> > > > > >
> > > > > > My motherboard has the first one and if support for EHCI Rev.95
is not
> > > > > > there, then I am shafted and I will go after MSI for a
motherboard
> > > > upgrade.
> > > > > >
> > > > > >
> > > > > >
> > > > > > 2. Does the VIA VT8233A chip have any issues or requires drivers
for USB
> > > > > > 2.0?
> > > > > >
> > > > > >
> > > > > >
> > > > > > Thank you for any and all input.
> > > > > >
> > > > > > Ted M
> > > > > >
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> >
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