Re: Computer hanging

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: w_tom (w_tom1_at_hotmail.com)
Date: 08/24/04 

Date: Tue, 24 Aug 2004 12:15:18 -0400

  A laptop cannot have its voltages measured since there is
not enough 'standard' inside a laptop to explain how to
accomplish that. Measuring voltages on the laptop is out.

  Are you saying even task manager hangs? IOW you should then
be able in task manager to close out processes until you find
one that is not responding.

  As noted earlier, little hardware can actually cause XP
(Windows NT) crashes. But if one of those hardware is
defective, then you will not fix it. A service center must
perform the job.

  Describe hang. Does even the Task Manager stop working?
Mouse not move? Not response from Cntrl-Alt-Del? No response
from the Window key? System ignore everything except the
power on button when held down for many seconds?

  Having made this problem repeatable (very important to
getting things fixed), does this laptop have one or two SIMM
memory? If two, completely power down everything and swap the
memory. Characteristic of the hang should change if memory
SIMMs are to blame. Memory being one of the few things that
can crash XP and that you can access.

maxtothemax wrote:
> OK well this is what i got so far. The device manager reports no
> conflicts in hardware at all. Everything is working properly. The
> Event log doesnt show any problems. I was checking it as it was
> hanging and it didnt report anything wrong. It was very weird
> actually. I was running the performance function on the task
> manager and it showed that only 6% of the processor was
> being used when it hung. Barely any cpu power is being used when
> it hangs. I can't even identify when it exactly starts hanging
> because it would happen when i am doing anything on the computer.
> I dont exactly know how i could check the voltages on the
> motherboard because my computer is a laptop.
> lemme know how to do this so i can give more information
>
> "w_tom" wrote:
>
> > What does Device Manager report? What numbers come from the
> > 3.5 digit multimeter. These tools are far more powerful and
> > informative than PC doctor. In fact some PC analysis software
> > has even been observed to cause failures. You must provide
> > information from everything in that previous post.
> >
> > XP is so resilient that very little hardware can cause a
> > software hang. The short list of devices include sound card,
> > video card, motherboard, RAM, etc. Furthermore, a computer
> > could have been defective the day it was purchased. But
> > failure was not observed until room temperature exceeded 80
> > degree F. Any computer that fails in a 100 degree room (with
> > only one chassis fan) was defective when purchased. A 100
> > degree room is the perfect test environment to execute
> > manufacturer's comprehensive diagnostics. Where is the report
> > from the manufacturer's comprehensive diagnostics?
> >
> > Assumption of a missing file is somewhere on the tenth page
> > of possible reasons for failure. Don't speculate. Get
> > facts. There is no alternative. The mouse causing failure is
> > only a good benchmark to prove you have solved the problem. It
> > provides us with little useful information other than suggest
> > that Device Manager may report the problem.
> >
> > You must do everything listed in that previous post - in
> > part because it is all so simple to do and provides
> > significant information. Currently we are being starved for
> > relevant information.
> >
> > maxtothemax wrote:
> > > First of all, i will be just moving my mouse when it hangs 80% of the time.
> > > The task manager reports no cpu usage at all. And the event log doesnt report
> > > any problem with hardware or software......im assuming its missing file but
> > > not sure. Every single scan i run has come out good...everything passes. I am
> > > using pc doctor for these tests
> >

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