Re: Software will not run with more than 512MB RAM installed
From: TJ (tj_at_notreal.com)
Date: 08/22/04
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Date: Sun, 22 Aug 2004 18:30:20 GMT
Sounds more like a hardware problem - the second chip is flakey. Try
running Memtest86 with both dimms installed. www.memtest86.com
"Tklop" <Tklop@discussions.microsoft.com> wrote in message
news:F822459B-4BCA-4E36-80C4-FC859E301D54@microsoft.com...
> Here's the problem:
>
> The following error message appears every time I attempt to open a
> particular piece of software. This is an exact copy, including all
> punctuation:
>
> ---------------------------------
> Run-time error '2004':
>
> Out of memory.
> ---------------------------------
>
> The software in question is titled:
>
> ---------------------------------------
> Reparaturanleitung
> BMW 628csi-M635i, Baujahr 75-89
>
> Repair Manual
> BMW 628csi-M635i, Model 75-89
> ----------------------------------------
>
> It was published by BMW Mobile Tradition, printed 1/2002.
>
> The CD-ROM is marked with the following, which appears to be a product
> identification number:
> D-80788
>
> The software is a BMW repair manual on CD-ROM, with both English language
> and German language formats. Although the illustrations used are PDF
format,
> they are not organized or numbered in any particular order. Also the text
is
> not PDF, so although a picture is worth a thousand words, it's hard to
> diagnose or repair a car without written instructions...
>
> The software is organized as a some sort of database, which links the
> technical information, illustrations, etc. by a system which resembles
> internet hot-links (for lack of a better description), based upon the
topic
> of interest selected from various menus.
>
> The back cover has the following requirements/compatibility list:
>
> -------------------------------
> Operating System:
> Windows 95, Windows 98,
> Windows NT 4.0, Windows NT 2000
> Windows ME, Windows XP
>
> RAM:
> 32MB
>
> Graphic:
> High Color (mind. 32768)
>
> CD-ROM Drive:
> 8-x Geschwindigkeit / Speed
> -------------------------------
>
> This is my computer's current configuration info* (taken from msinfo32):
>
> -------------------------------------------------------
> OS Name Microsoft Windows XP Professional
> Version 5.1.2600 Service Pack 1 Build 2600
> OS Manufacturer Microsoft Corporation
> System Name [XXXXXXX]
> System Manufacturer Dell Computer Corporation
> System Model Dimension 4550
> System Type X86-based PC
> Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~2524 Mhz
> BIOS Version/Date Dell Computer Corporation A08, 9/23/2003
> SMBIOS Version 2.3
> Windows Directory C:\WINDOWS
> System Directory C:\WINDOWS\System32
> Boot Device \Device\HarddiskDmVolumes\[XXXXXXX]\Volume1
> Locale United States
> Hardware Abstraction Layer Version = "5.1.2600.1106 (xpsp1.020828-1920)"
> User Name [XXXXXXX]\[XXXXXXX]
> Time Zone Eastern Daylight Time
> Total Physical Memory 1,024.00 MB
> Available Physical Memory 644.13 MB
> Total Virtual Memory 3.40 GB
> Available Virtual Memory 2.80 GB
> Page File Space 2.40 GB
> Page File C:\pagefile.sys
> ----------------------------------------------------------
>
> *NOTE: I edited the identifyable information from the text above when
> copying, but otherwise it is exact.
>
> ------------------------------------
>
> WHAT I HAVE ALREADY TRIED:
>
> 1. Attempted to install CD-ROM Repair manual to other computers.
Installed
> on 1 XP Laptop with 512MB RAM, no error. Installed on 1 WIndows 2000
Desktop
> with 64MB RAM, no error.
>
> 2. Backed up all files I wanted to keep, scanned them with Norton
AntiVirus
> Corporate, then put them aside.
>
> 3. Completely wiped both my hard drives, including writing zeros to the
> entire disks surfaces to ensure I had no leftover corruption.
>
> 4. Reinstalled Windows XP Professional, with no additional software--just
> my basic drivers, and the software with the problem. Error message
remained.
>
> 5. Downloaded and installed all available "Windows Update" files, service
> packs, etc. Error message remained.
>
> 6. Reinstalled the Windows XP Home edition which came with my computer,
> configured it as in numbers 3 and 4. Error message remained.
>
> 7. Completed steps 2 thru 4 above again, then removed one of my 512MB
> DIMMS. Error message was not displayed, and the program worked fine.
>
> 8. Reinstalled the second 512MB DIMM, and the error message returned.
>
> 9. Downloaded and installed evey patch for "Visual Basic" I could find
here
> at Microsoft (which seemed to be related to Run-time or Out of Memory
> errors). Error message remained.
>
> 10. Reinstalled the rest of my drivers, software, etc., and put my
> backed-up files back on the hard drives.
>
> 11. Contacted Dell Support's Online Assistance. The technician worked
with
> me online for about an hour and a half, but couldn't solve this either.
>
> 12. Attempted various "Virtual Memory" settings. Set virtual memory to
the
> maximum allowable amount for each of my basic hard drive volumes, as well
as
> my third "Striped" drive, but the error continues, as long as I have more
> than 512MB of RAM.
>
> 13. Contacted the product's vendor via e-mail. Still awating a response.
>
> ----------------------------------------
>
> As best as I can tell, the software was developed using an older version
of
> "Microsoft Visual Basic for Applications" version 6.0 (I'm not sure
exactly
> which variant of 6.0 it is). There are DLL files from MVBfA, and .gid
> database files which also are associated with MVBfA on the CD-ROM.
>
> I don't want to keep opening my case repeatedly, to connect and disconnect
> my memory cards, since the additional RAM accelerates many of the other
> programs I enjoy.
>
> QUESTIONS:
>
> 1. Is there any other way to fix this? Everything I've found on
> Microsoft's site applies to older versions of Windows. I can't seem to
> locate a solution for XP.
>
> 2. Is there any way to temporarily "Switch off" or "Disable" one of the
> DIMMS electronically, then "Re-Enable" after I'm done with this particular
> software?
>
> 3. Does anyone know: Has Microsoft addressed this issue yet--or do they
> plan to?
>
> 4. Can someone fill me in on how Microsoft's Online support works?
> a. Do you have to pay for on-line assistance--even if the problem is
> caused by the incompatibility of Microsoft's own products?
> b. What if the technician can't fix the problem? Do you have to pay for
> support--even when the problem can not be solved?
> c. Realistically, how much does it really cost?
> I. What if I spend one and a half hours on-line with their
> technician--like I did with Dell Support? How much would that cost me?
>
> I'm not gonna hold my breath on this one, but some of the advice I've seen
> here is quite impressive! Maybe one of you REAL tekkies can help me out!
>
> Thanks!
>
> ___Tklop
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