Re: Photoshop CS upgrade fails to complete

Tech-Archive recommends: Speed Up your PC by fixing your registry

From: Alan (akushnir_at_comcast.net)
Date: 06/10/04 

Date: 10 Jun 2004 07:44:01 -0700

Thanks for your suggestion. Safe mode is one of the thing the adobe
tech had me try. The same error appeared in safe mode. I just forgot
to list it. I'm reluctant to reformat and reinstall everything because
of the amount of work involved and the possibility that this is
somehow not software related (I am not suggesting evil spirits,
however).
Alan

"Edward W. Thompson" <thomeduk1@btopenworld.com> wrote in message news:<OIsYG4eTEHA.3752@TK2MSFTNGP12.phx.gbl>...
> Have you tried to install it when in "safe mode"? It is possible there is
> some "conflict" with another program that maybe running in the background.
>
>
> "Alan" <akushnir@comcast.net> wrote in message
> news:773ba926.0406081919.1131ca8a@posting.google.com...
> > I am upgrading PS 6 to PS CS. I am the administrator for XP on this
> > PC. Compaq P4 with one gig RAM. Plenty of hard drive space. The
> > install fails almost immediately (two bars on the progress meter) and
> > I get the following message:
> > -----------------------------------
> > Error Code: -5003 : 0x5
> > Error Information:
> > >SetupDLL\SetupDLL.cpp (1889)
> > PAPP:Adobe Photoshop CS and ImageReady CS
> > PVENDOR:Adobe (http://www.adobe.com)
> > PGUID:EFB21DE7-8C19-4A88-BB28-A766E16493BC
> > $7.1.100.1248
> > @Windows XP Service Pack 1 (2600) IE 6.0.2800.1106
> > -------------------------------------------
> > I contacted Adobe support and they spent over one hour having me doing
> > things like:
> > clearing the temp folder
> > stopping services
> > starting up in safe mode
> > creating a new user with admin priv
> > copying the photoshop folder from the install disk to my hard
> > drive
> > and running setup from there
> >
> > each time we tried the install again and got exactly the same error.
> > So I tried the PS CS disk on another computer and the install
> > completed without a hitch.
> > Then I tried it on my laptop; again without any problems.
> > So there seems to be nothing wrong with the disks.
> > At this point, the Adobe rep said "it appears to be a unique problem
> > with this computer, I'm sorry , there is nothing more I know how to
> > try."
> > I have not had any problems installing anything else, and I am
> > completely current with all Windows XP updates. I am also virus free,
> > at least as far as Norton tells me.
> > I went to the Adobe site and downloaded the 'Tryout Version' of
> > Photoshop CS and tried to install it: I got exactly the same error!
> > I am looking for a clue as to what could going on with this box that
> > seems to bug Photoshop CS; my photoshop 6 works fine.

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