Re: computer shuts down without error or warning
From: Chuck (none_at_example.net)
Date: 06/04/04
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Date: 3 Jun 2004 19:26:09 -0500
On Thu, 3 Jun 2004 17:01:07 -0700, sandra <momiedearestATaolDOTcom> wrote:
>I have a presario 2700t laptop running xp pro. Computer shuts down at or just after windows screen. Was able to get into safe mode, but lost that too. It come up with no taskbar or anything. I installed a repair install xp from boot cd. Still shutting down in the same area. My husband bought the 2004 Norton Internet Security last night for his computer and I ran the emergency scan from the boot cd section. It says no infection. I am now at an A:\> prompt, is there any way to get to a C: prompt from here and if there is, is there anything I can do?????? Any help would be appreciated, I'm at a loss and can't lose data on machine.
>
>Thanks,
>Sandra
Sandra,
By no "error or warning" do you mean no message displayed? Did you check Event
Viewer (Control Panel - Administrative Tools - Event Viewer) for clues?
Make sure you don't have a cooling problem. Are all the cooling fans running,
with no airflow problem? Check fan filters too - make sure they're clean.
If not a cooling problem, I'd suspect spyware or virus infection. Norton is a
good product - but it's not perfect. And if you ran it from the install CD,
without updating signatures, definitely not perfect. You have to have
absolutely current virus signatures, or spyware signatures, for a reliable scan
- using any security product.
Be sure to start in Safe Mode with Networking.
Try these free online virus scans:
<http://www.bitdefender.com/scan/license.php>
<http://www.pandasoftware.com/activescan/com/activescan_principal.htm>
<http://www.ravantivirus.com/scan/>
<http://security.symantec.com/ssc/home.asp> *Should scan with current
signatures*
<http://housecall.trendmicro.com/housecall/start_corp.asp>
Now check for, and learn to defend against, additional carriers of infection.
Have you downloaded these programs before? Download them again, as many are
revised frequently, to keep up with the current level of malware being attempted
constantly - get the absolutely most current version of each product listed.
They're all free - and most pretty small, so they download quickly enough.
First, download LSP-Fix and WinsockXPFIx from <http://www.cexx.org/lspfix.htm>,
and CWShredder from <http://www.majorgeeks.com/download4086.html>. All are
free.
Next, close all Internet Explorer and Outlook windows, then run CWShredder.
Have it fix all variants.
Now check for, and remove, spyware. Get HijackThis
<http://www.majorgeeks.com/download.php?det=3155> and Spybot S&D
<http://www.safer-networking.org/index.php?page=download>. Both free.
1) Install and run Spybot. First update it ("Search for updates"), then run a
scan ("Check for problems"). Trust Spybot, and make all recommended deletions.
2) Install and run HijackThis. Do NOT make any changes immediately. Save the
HJT Log. <http://forums.spywareinfo.com/index.php?showtopic=227>
3) Have your HJT log interpreted by experts at one or more of the following
forums (and post it, or a link to your forum post, here):
<http://forums.net-integration.net/>
<http://forums.spywareinfo.com/>
<http://forums.tomcoyote.org/>
<http://www.wilderssecurity.com/>
If removal of any spyware affects your ability to access the internet (some
spyware builds itself into the network software, and its removal may damage your
network), run LSP-Fix and / or WinsockXPFIx.
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
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