Re: XP Home, boots to black screen with movable mouse pointer in normal and safe mode net, only safe mode nonet works

From: a-nony-mouse (no_at_spam.com)
Date: 05/23/04 

Date: Sat, 22 May 2004 20:56:17 -0700

Ricky,

I saw this posting and I don't think this is the trouble...the symptoms do
not match. In the Microsoft article they describe a system that hangs right
after the power on self test and will not boot at all in safe mode.

This system DOES display the windows bootup screen but when it would
normally go to the deskop we get a black screen with a mouse pointer THAT
STILL MOVES when you move the mouse. Also, the system works normally in
safe mode but does NOT work in safe mode with network (even with the network
cable pulled).

"Ricky" <ricky_j_53@no_spamyahoo.com> wrote in message
news:4IUrc.16817$YB6.14161@bignews3.bellsouth.net...
> Try this link and see if it helps..
>
http://support.microsoft.com/default.aspx?scid=kb;en-us;314503&Product=winxp
>
> "a-nony-mouse" <no@spam.com> wrote in message
> news:OeUXhIHQEHA.640@TK2MSFTNGP09.phx.gbl...
> | One of my relatives (unfortunately, 2000 miles away so I can't get
> hands on)
> | has a proble. Her computer was working fine about a week ago, today
> when
> | she booted up it went through the boot screens normally (no error
> dialogs)
> | and left her on a black screen with only a mouse pointer. The mouse
> pointer
> | moves if you move the mouse, but otherwise nothing.
> |
> | Booting in safe mode with network does the same thing,
> |
> | Have pulled the network cable, so the machine is totally isolated,
> but this
> | doesn't help.
> |
> | booting in safe mode WITHOUT network seems to work. Ran virus
> checkers,
> | nothing, checked for pieces of the SASSER worm on the hard disk,
> couldn't
> | find any. Did a scandisk, no errors detected. Tried using system
> restore
> | to go back to a day when we know the computer was working, but we
> still have
> | the same problem. No new apps were installed since the computer was
> last
> | working. The microsoft SASSER protection stuff and all other
> security
> | updates were installed on the 14th and the system has worked fine at
> least
> | once since then.
> |
> | Right now I'm trying to get her a copy of the SASSER checker/remover
> from
> | Microsoft on a floppy, but if that doesn't work I'm
> stumped....anyone seen
> | anything like this before?
> |
> | Thanks!
> |
> |
>
>

Relevant Pages

  • Re: Laptop Logoff Painfully Slow when a Kerberos Realm user is logged on
    ... I applied all available updates using Microsoft Update and there was no change. ... However, the System Event Notification service does not start in Safe Mode, and cannot be started manually, so I can't test behaviour in Safe Mode with that service running. ... events, such as Windows logon, network, and power events. ...
    (microsoft.public.windowsxp.general)
  • Re: XP Home, boots to black screen with movable mouse pointer in normal and safe mode net, only safe
    ... black screen with a movable pointer. ... safe mode. ... >safe mode but does NOT work in safe mode with network ... checked for pieces of the SASSER worm on ...
    (microsoft.public.windowsxp.help_and_support)
  • RE: Explorer slow or stops responding using network shortcuts in W
    ... Windows Explorer window was hung browsing deep into a share accessed by means ... of a network place, opened a second Windows Explorer window, entered the same ... We may start the problematic computer in safe mode to see if this issue ... In the Services tab, check the "Hide All Microsoft Services" checkbox, ...
    (microsoft.public.windows.server.general)
  • RE: folder synchronize
    ... I suggest we restart the computer in Safe Mode with Network to see if the ... Choose the Safe Mode with Network, ... Microsoft Online Partner Support ...
    (microsoft.public.windowsxp.general)
  • RE: Start All Programs does not open
    ... I suggest we first restart the computer in Safe Mode with Network to see if ... Safe Mode loads a minimally ... Choose the Safe Mode with Network, ... Microsoft Global Technical Support Center ...
    (microsoft.public.windowsxp.general)