Multifunction Printer
From: removethis (bandj3885(removethis)_at_aol.com)
Date: 05/05/04
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Date: Wed, 5 May 2004 08:41:05 -0700
Running XP Home Edition my printer has stopped printing, I am fast learning why fellow Windows 98SE users are so reluctant to change to this problematic XP system.
Every time I try to print anything from any relevant software I receive this message:
The print job failed to complete.
Reason:
Unable to communicate with the device.
The device may be turned off, or a cable may be disconnected.
Please make sure that the device is turned on, connected and functioning properly.
Not only have I checked that the device is turned on, connected and functioning properly, many times, I also bought a new USB cable so that I could at least eliminate this as a potential cause.
My multifunction Printer/Copier/Scanner is a Canon Smartbase MPC 200 (Photo). It was working fine then suddenly I started getting the above message. The printer is registered as the default printer within the Control Panel. In Printer Properties on the Ports tab, the First Free Checked Port is:
USB Local Port Canon MPC 200 Printer.
Enable Bidirectional Support is checked.
Enable Printer Pooling is unchecked.
When I try to scan anything I get the following ScanGear Message:
Cannot communicate with scanner. Scanner may be turned off, a cable may be disconnected. Please check the status and try again. Scanner driver will be closed.
When I OK this message there is another message as follows:
Could not open the TWAIN source. Make sure there is a valid source for your scanner in the TWAIN directory found in the Windows directory. OK.
In Device Manager I clicked on the plus sign to show the Universal Serial Bus controllers. Then I right clicked on each of the five USB Root Hubs, clicked Properties, chose the Power Management tab and unchecked – Allow the computer to turn off this device to save power.
It might help to know that during computer startup I have noticed the following two lines of text:
Serial CH 0 No Device
Serial CH 1 No Device
Can somebody please help me to solve this problem?
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