Re: "Serious Error" after NAV 2004 Upgrade

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Don Cohen (doncohen_at_lens-cap.alltel.net)
Date: 05/29/04 

Date: Fri, 28 May 2004 20:42:43 -0400

I appreciate your post and the links. I have seen 3 of them, and checked
out the 4th. None of them really apply to my situation, unfortunately.

It seems clear that NAV 2004 did something during the Upgrade, so if the
problem persists, I'll likely have to completely uninstall it, make sure the
problem is resolved, and then try a re-install.

I was curious to see if this occurrence had been reported by others,
hopefully with some simpler fix, but it looks like I'll end up having to go
the uninstall/reinstall route.

But I do appreciate your time and post. 

-- 
Don
Photo Website at:
http://www.dlcphotography.net
[Remove the "lens cap" for email]
"Kaylene aka Taurarian" <taurarian@REMOVE_CAPS_hotmail.com> wrote in message
news:e76bMVQREHA.2936@TK2MSFTNGP12.phx.gbl...
> Hope this helps
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q308041
> Resources for Troubleshooting Startup Problems in Windows XP
>
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;q317277
> You Receive a "System Has Recovered from a Serious Error" Message After
Every
> Restart
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;316424
> Error Message: The System Has Recovered from a Serious Problem
>
> http://www.microsoft.com/downloads/release.asp?releaseid=36920
> Windows XP Patch: System Recovery Error Appears After Every Reboot
>
>
> "Don Cohen" <doncohen@lens-cap.alltel.net> wrote in message
> news:F5adnaePIOv57CrdRVn-vw@adelphia.com...
> > I have a well-maintained WinXP Home Gateway, all critical updates
applied,
> > which has been perfectly stable.  My NAV 2003 subscription was about to
> > expire, so I went ahead and purchased the 2004 Upgrade.  I have done
this or
> > similar tasks on my laptop and various children's computers over the
years.
> > I consider myself fairly competent and this is usually a no-brainer.
> >
> > During the installation, I received the following:
> >
> > MS Visual C++ Runtime Library:
> > Runtime Error
> > Program: c:\winnt\system32\MsciExec.exe
> > Abnormal Program Termination
> >
> > NAV continued its install uneventfully, and everything seemed fine.
> >
> > When it rebooted to complete the installation, I started encountering:
> >
> > "System has recovered from a serious error."
> >
> > I ignored this, and NAV continued its full scan of my drives, with
nothing
> > found.
> >
> > I clicked OK on this "Serious Error," it came back, clicked again, and
after
> > a few more tries it disappeared and I was able to use my system as
usual.
> >
> > I rebooted again, and when the reboot was essentially complete, the
"Serious
> > Error" message recurred, and again after about 4-5 clicks on the OK,
> > everything settled down.
> >
> > The timing, logic and common sense certainly suggest quite strongly that
the
> > NAV 2004 Upgrade triggered this problem.  A search of the NAV knowledge
base
> > failed to turn up anything useful, and the same with a Google search of
the
> > newsgroups.
> >
> > Examining some of the files generated, I found this one "manifest.txt"
along
> > with a "sysdata.xml" created at the same time.  The manifest file
contains
> > this:
> >
> > Server=watson.microsoft.com
> > UI LCID=1033
> > Flags=123154
> > Brand=WINDOWS
> > TitleName=Microsoft Windows
> > DigPidRegPath=HKLM\Software\Microsoft\Windows
> > NT\CurrentVersion\DigitalProductId
> > RegSubPath=Microsoft\PCHealth\ErrorReporting\DW
> > ErrorText=A log of this error has been created.
> > HeaderText=The system has recovered from a serious error.
> > Stage2URL=
> >
Stage2URL=/dw/bluetwo.asp?BCCode=10000050&BCP1=B78CCF5C&BCP2=00000000&BCP3=B
> > 78CCF5C&BCP4=00000000&OSVer=5_1_2600&SP=1_0&Product=768_1
> >
DataFiles=C:\WINNT\Minidump\Mini022104-02.dmp|C:\DOCUME~1\Don\LOCALS~1\Temp\
> > WER20.tmp.dir00\sysdata.xml
> > ErrorSubPath=blue
> >
> > The "Serious Error" box referred to minidump files, but the only ones I
> > found were from 02/21/04 (I was having some hardware issues at the time,
> > eventually resolved by a motherboard replacement).
> >
> > This is obviously disconcerting.  Any help appreciated on tracking down
this
> > "Serious Error."
> >
> > Thanks!
> >
> > -- 
> > Don
> > Photo Website at:
> > http://www.dlcphotography.net
> >
> > [Remove the "lens cap" for email]
> >
> >
> >
>

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