Re: Lost Internet connection for 1 User account but not another
From: Lance Joiner (rsjoiner_at_bellsouth.net)
Date: 04/10/04
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Date: Fri, 9 Apr 2004 23:43:36 -0500
I don't know if this will help but go to My Network Places..view network
connections..right click on the connection and choose repair.
"Marshall4" <marshall4removeallthis@excite.com> wrote in message
news:5ABD0717-86B8-4854-BE8E-600B0A9ACBD0@microsoft.com...
> My wife was out of town for about 3 days. She checked her email the
> morning before she left. Her last email came in at about 10am. When she
> go back 3 days later and tried to get email, got error couldn't connect to
> email server. On her User account with XP home V2002 SP1 she has lost
> internet connection. When I log into my account, I can acccess internet
> fine. I can get email, and when I put her account into Outlook express on
> my User Account, she get's her email. The first one was at 3pm the day she
> left, so she lost the connection sometime then. If we fire up Explorer in
> her User account, she gets "The page cannot be displayed" "cannot find
> server or DNS error".
>
> I checked her setting in Explorer/Tools/Internet Options and it's set the
> same as mine - automatically detect settings. We have a LAN with shared
> cable-modem through a router. 2 other computers on the LAN are able to
> connect to the Internet same as before.
>
> I used the Internet Explorer Troubleshooter and when I chose the
> Investigate settings on this computer option I get "This troubleshooter
> has detected that your computer cannot ping your default gateway. This
> indicates that you are not connected to the Internet". But if I manually
> use the Ping command, it works fine. I can ping her own IP address, her
> Default Gateway address, and her DNS Servers with 100% return. I can ping
> other IPs on the Internet.
>
> I then got to the page for "multiple versions of the Winsock files?" in
> the troubleshooter. When I searched for Winsock.dll, I found 2 of them,
> one in \Windows\System32 and the other in \I86. I renamed the one in I86
> to xWinsock.dll, but it didn't help. I searched for winsock32.dll,
> wsock.vxd, and wsock32.vxd as instructed but did not find any (searched
> hidden system and subfolders). With net view command I can see all the
> other computers and their resources, so my LAN is working fine.
>
> The only thing I can find as a clue is that I can ping IP addresses, but
> if I use a host name I get "Ping request could not find host excite.com.
> Please check the name and try again." It won't translate a host name, but
> I can ping the DNS server ok.
>
> Any clues would be helpful. Remember my User account works fine, but hers
> has the problem. Both are admin accounts.
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