Re: OS boots to "Start Windows Normally" Screen

From: dkm (no.email_at_nomail.hotmail.com)
Date: 04/08/04 

Date: Thu, 8 Apr 2004 09:07:40 -0700

Unfortunately the user does not know the administrator password. What
options are next?
Duran
"roger" <sergiorogerdon'tspam@yahoo.com> wrote in message
news:gp1b705ltfrb1kqmhmqgor3j4cjhttqoqb@4ax.com...
> Hi Duran,
>
> On Wed, 7 Apr 2004 21:58:23 -0700, "dkm" <no.email@nomail.hotmail.com>
> wrote:
>
> >An IBM laptop boots to the "Start Windows Normally" screen along with
Safe
> >Mode options and Last Known Good Configuration. If you choose Start
Windows
> >Normally, nothing happens. If you choose Last Known Good Configuration,
the
> >screen goes blank and stays that way. If you choose any of the Safe Mode
> >options, it scrolls until the following line and stops.
> >Multi(0) disk(0)rdisk(0)partition(1)\windows\system32\drivers\agp440.sys
> >Any ideas what to do to remedy this issue?
> >Duran
> >
> Problems When Windows XP Tries to Load the Agp440.sys Service
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;324764
> View products that this article applies to.
> This article was previously published under Q324764
>
> SYMPTOMS
> When you install Windows XP, you may experience one or more of the
> following symptoms:
> When you restart your computer, you may be prompted to use the Last
> Known Good configuration.
> When you do so, your computer may stop responding (hang) during the
> restart, and each time you restart thereafter.
> You may be prompted to run ScanDisk.
> When you do so, your computer may stop responding (hang).
> If you do not run ScanDisk, your computer may start correctly.
> However you are prompted to run ScanDisk every time you start your
> computer,
> and if you do so, your computer may stop responding (hang).
> When you restart your computer, your computer may stop responding
> (hang).
> If you try to restart your computer in Safe mode,
> your computer may stop responding (hang) when Windows XP tries to load
> the Agp440.sys service.
>
> CAUSE
> This issue may occur if Windows XP tries to use an incompatible video
> driver during startup.
> RESOLUTION
> To resolve this issue, disable the Agp440.sys service:
>
> IMPORTANT:
> You must know the administrator password to complete the following
> procedure.
> If you do not know the administrator password, contact your system
> administrator.
> After you complete this procedure, any video adapter driver you have
> installed will be disabled,
> and Windows XP will use default VGA drivers.
> Insert the Windows XP installation CD-ROM, and then restart your
> computer.
> When the computer starts, press F12.
> Start your computer from CD-ROM, and make sure that you select the
> drive that contains the Windows XP installation CD-ROM.
> In the Microsoft Windows Recovery Console, select R for repair, and
> then press ENTER.
> Select the installation number for the problem installation.
> Type the password for the administrator account of that installation,
> and then press ENTER.
> You receive a drive:WINDOWS> prompt, where drive is the drive on which
> Windows XP is installed.
> Type listsvc, and then press ENTER.
> Make sure that the Agp440 service is listed, and that the startup type
> is set to "Boot".
> Press ESC.
> Type disable agp440, and then press ENTER.
> You receive a message that the registry setting for this service was
> found,
> and that its current startup state is "service_disabled".
> Type exit, and then press ENTER.
> If you are prompted to start in Safe mode or Normal mode, start in
> Normal mode.
> Log on to your computer.
>
> Good luck

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