HELP & SUPPORT Do Not Work !!

From: Mike D (mike_d_at_hotmail.com)
Date: 04/04/04 

Date: Sat, 3 Apr 2004 19:18:01 -0800

I'm experiencing several problems, possibly stemming from
a virus. Earlier today, NAV "quarantined" some files and
I mistakenly deleted them all. I think I may have deleted
a file I need in the WINNT directory.

I wanted to "restore" my system to a previous checkpoint
hoping to get the system back to what is was, but when I
hit the "Help and Support" under "Start", nothing happens.

Then I went to send an email (I'm running MSN Premium)
and I get an error message that states: "Your current
security settings prohibit running ActiveX controls on
this page. As a result, the page may not display
correctly." Indeed, it does not and it won't even let me
type anything in the "body" field. The "INBOX" icon is
the small yellow "yield" sign with an exclamation in it.

Then I tried re-running NAV which gives me all sorts
of "errors" now and it can't even run the "repair
wizard". It told me to re-install Windows Script 5.6 and
re-boot, which I did, but I get the same error.

I'm pretty sure I'm missing a much needed system file but
how can I find out what file it is and how to restore it ?

Relevant Pages

  • "Help & Support" Does Not Work !
    ... a virus. ... I wanted to "restore" my system to a previous checkpoint ... Then I went to send an email (I'm running MSN Premium) ... Then I tried re-running NAV which gives me all sorts ...
    (microsoft.public.windowsxp.general)
  • xp and NAV2002
    ... Why would you want to repair a virus file? ... >They are quarantined but NAV says unable to repair them, ... >fixable or NAV is corrupt by a virus already? ... >scan with boot disc and also Restore off. ...
    (microsoft.public.windowsxp.security_admin)
  • Re: xp and NAV2002
    ... Suz said "I am still getting viruses through my email even though I have ... but no attachement is worth a virus. ... > They are quarantined but NAV says unable to repair them, ... > scan with boot disc and also Restore off. ...
    (microsoft.public.windowsxp.security_admin)
  • Safe Mode - Backdoor
    ... Is this when you turn system ... the Backdoor.IRC.RPCBot.D virus. ... In both cases, system restore was ... In the case of NAV, ...
    (microsoft.public.security.virus)
  • Re: Is a single souced AV package a valid strategy
    ... > system has led me to question the value of AV protection using ... > A week ago a virus entered my XP system after downloading the July ... I run Symantec Norton AV (NAV) which is updated ... Is it sound practice to rely on one AV package ...
    (alt.comp.anti-virus)
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