Remote Assistance Error "Program could not start"

From: Rob (anonymous_at_discussions.microsoft.com)
Date: 03/24/04 

Date: Wed, 24 Mar 2004 08:52:46 -0800

I am trying to get remote assistance working, and when I
try to send a request via email a window
Titled "Microsoft Internet Explorer" opens with the
error "A program could not start. Please try again."

The occurs only with individuals that do not have
adminstrative privledges.

What program is it trying to start? How to I fix this?

Thanks for the help

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