Re: modem roblems after installing new anti-virus

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: roger (sergiorogerdon'tspam_at_esmas.com)
Date: 03/06/04 

Date: Fri, 05 Mar 2004 20:20:39 -0600

Hi James,

I would suggest using System Restore to go to a point before you
installed Avast.

Once you've done this, check your internet connection. Then uninstall
Norton, you can use this program to insure a complete uninstall:

How to uninstall Norton AntiVirus by using the Rnav2003.exe removal
utility
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606

Good luck

On Thu, 04 Mar 2004 06:12:17 GMT, "James Stewart" <js7247@swbell.net>
wrote:

>I am using WinXP Home edition on a E-machines 2.0GHz with 1G memory
>installed. I recently installed a new anti-virus (Avast) to replace my
>Norton anti-virus. I inadvertently forgot to disable my Norton Utilities
>prior to the install of Avast. This created a multitude of problems, I was
>informed by my ISP that I had to boot Windows in Safe Mode and completely
>remove the Norton Utilities from my system. I did as instructed and then
>rebooted. Now I am having a problem connecting to the internet. I have a
>icon shortcut on my desktop to check my mail. When I double-click it, my
>modem dials out and I can review my E-mail.
>
>However, when I double-click my Internet Explorer shortcut, I receive an
>error that states "Microsoft Windows does not have any modems listed for
>this computer" and will not dial-up to the internet. I have used the Modem
>Troubleshooter and the system tells me that my modem is connected to COM 3
>and is functioning properly. I have also checked under Network Connections,
>but there are no modems listed in the connections area. When I attempt to
>add a "new connection" the options for setting up a new connection is
>limited to Broadband. That is, the other radio buttons are grayed out and I
>can not change them.
>
>I apologize for rambling on, but I thought the more info I provided would
>help someone resolve my problem. About the only thing I haven't done is to
>use the System Restore function to restore before my install of Avast.
>Would this help? Can anyone please provide more information or suggestions?
>
>Thanks for any help you might provide,
>James
>

Relevant Pages

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    ... I inadvertently forgot to disable my Norton Utilities ... I have used the Modem ... I have also checked under Network Connections, ... use the System Restore function to restore before my install of Avast. ...
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