Re: Dell Hardware Problems - can I return it?

Tech-Archive recommends: Fix windows errors by optimizing your registry


t87699 wrote:
I bought a Dell laptop.

In the last 8 months it has broken 4 times... These are hardware
not software problems.

This was an expensive machine, and as you can imagine I'm not too
confident that it'll keep going once the warranty runs out. The
thing keeps breaking down. It was a very expensive machine that
should last for years, not months.

I've asked Dell to help with an extended warranty, but they've
refused.

Can anyone suggest what I can do. Should I threaten them with small
claims court or something else?

This newsgroup, microsoft.public.windowsxp.hardware, is not a place where
lawyers/people who give legal advice *tend* to hang out and give out free
legal advice. It is a place to get help with hardware drivers/issues
surrounding the Windows XP operating system - usually given by volunteers.

You would be better served to contact a local lawyer/legal counsel to better
answer your query. However - I would personally suggest you first contact
Dell and ask for a complete swap of the computer for a new one - given the
past history. Do this quickly and be persistent. Ask to speak with
higher-level support/etc. Tell them what you are considering and why and
ask what will they do to rectify the situation for you...

I'm guessing you purchased the Dell with a single year of warranty 'to save
money'?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


.

Relevant Pages

  • Re: XP Activation
    ... The Dell has recently died. ... all hardware parts and tech support. ... cost for such a warranty, then you are out of luck, and you'll need to ... purchase a retail upgrade CD of XP. ...
    (microsoft.public.windowsxp.general)
  • Re: Dell Hardware Problems - can I return it?
    ... This was an expensive machine, and as you can imagine I'm not too ... I've asked Dell to help with an extended warranty, ... It is a place to get help with hardware drivers/issues ...
    (microsoft.public.windowsxp.hardware)
  • Re: 2200: Stand by doesnt work any more
    ... Read Dell's warranty and show me where it says Dell is responsible for the ... They warrant the hardware and you are responsible for the ... You can restore from your backup so no drivers are required. ...
    (alt.sys.pc-clone.dell)
  • Re: Popping noises on Dell Vostro 1000
    ... I think it would be safe to say that the system has a hardware ... You could try to repair it yourself if it is not under warranty. ... available from Dell on their support site. ...
    (alt.sys.pc-clone.dell)
  • Re: MODIFICATIONS ON SYSTEMS WITH XP OEM (Long)
    ... and you should promptly contact Manufacturer ... the HARDWARE is a single computer system, ... EXPRESS LIMITED WARRANTY ... Microsoft hardware which does not meet the warranty and which is ...
    (microsoft.public.windowsxp.general)