Re: Found New Hardware -- Mass Storage Device

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance


"husky86" <husky86@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:06FE0E3B-ECD6-4C3A-94BD-B0087B0AC3A1@xxxxxxxxxxxxxxxx
I'm using Windows XP Pro on a laptop. Each time I restart the computer I
get a message that new hardware has been found. I get the "Welcome to the
Found New Hardware Wizard" window.

As I go through the process of attempting to set up the new hardware
and/or determine the underlying missing driver (or other malfunction), I
am informed that the software driver the Wizard is looking for is in
relation to "Mass
Storage Device."

This is very interesting, especially because I HAVE INSTALLED NO NEW
HARDWARE WHATSOEVER IN THE PAST COUPLE OF YEARS in association with this
laptop. (The laptop is about 3 1/2 years old.) This error code started
showing up about 4-6 weeks ago. (Since that time I have been Googling
anything and everything I could on the subject, with no success.)

At the end of this process (last window in the Wizard) I am informed that
"The hardware was not installed because the Wizard cannot find the
necessary software."

At the bottom of this window there is a checkbox having to do with "Don't
prompt me again to install this software." Even though the box is checked
each and every time I go through this process, it always brings this
Wizard backup each and every time I restart the computer.

After clicking on the Finish button, I am presented again with the
Wizard.
This time, it wants to install drivers for a new piece of hardware
entitled "Unknown." Everything that applies to the "Mass Storage Device"
above applies to the unsuccessful installation of this latest Wizard
process.

Going into the Device Manager and manually uninstalling these yellow
question marks associated with this Mass Storage Device and Unknown
hardware doesn't do anything either. Upon the next restart, I am still
presented with the same Wizard.

I have also been experiencing a significant increase in the blue screen
of
death. I'm getting it now 3-4 times per week. I have no idea if any of
this is related, but I'm suspicious. The specific codes associated with
the blue screen of death seem to be new almost each and every time.
Rarely are they
the same code.

The latest code from this morning is 0x0000000A.

Thanks in advance for any and all suggestions!


"DL" <address@invalid> wrote in message
news:O0wYNZybJHA.2444@xxxxxxxxxxxxxxxxxxxxxxx
It sounds like you are missing drivers from your Laptop manufacturer
Have you either upgraded to winxp from another o/s or have you clean
installed winxp? or maybe used winupdate for drivers?


"husky86" <husky86@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote...
Hi DL,

I did not upgrade from any other OS.

I haven't done a clean install.

I have automatic updating turned on as far as the regular Microsoft
updates.


"DL" <address@invalid> wrote in message... Visit your Laptop manufacturers
site and download install drivers relevent to your system - probably
chipset drivers
Review your winupdate settings, set it to install *Critical* updates only
Downloading updated drivers from MS Update frequently breaks a working sys


husky...
While it's possible a driver issue may be involved here, I'm not so sure
that's the problem.

You haven't recently installed a new flash drive, or external HDD, or some
such, have you?

It surely would be well the check your system for any malware. Can we assume
you've been routinely employing an A-V program and you're reasonably certain
your system is free of malware?

Have you run the sfc /scannow command and the chkdsk /r command? That would
be a good idea at this point. Just remember that before you do, copy any
important files/folders that are important to you to another destination.
Particularly important before running the chkdsk /r command.

DL's suggestion to check with your laptop's manufacturer is always good
idea; not only for any updated drivers or other upgrades that may be listed
on the site re your particular laptop model, but to also contact tech
support to determine if they can shed any light on a problem you're having
with your system. There may, for example, be a BIOS upgrade that the manuf.
recommends to resolve the problem.
Anna


.

Relevant Pages

  • Re: Format Fdsik XP
    ... you can install it first thing. ... patch/install the drivers you prepared with earlier. ... network drivers and finally your video card drivers. ... of the hardware drivers from here - always go to the actual manufacturers ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Service Pack 2
    ... Should have edited the output to stop at the hardware. ... I do not see anything there preventing you from running SP2. ... After you have the latest hardware drivers, ... BEFORE you install. ...
    (microsoft.public.windowsupdate)
  • Re: Problems using command format c:
    ... you can install it first thing. ... patch/install the drivers you prepared with earlier. ... network drivers and finally your video card drivers. ... of the hardware drivers from here - always go to the actual manufacturers ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: 800703E7 error message
    ... I get this message when trying to install service pack 2. ... > Check for hardware driver updates? ... > Patches and Updates! ... > drivers for your hardware/operating system. ...
    (microsoft.public.windowsupdate)
  • Re: Fresh Install went Wonderfully
    ... Dell diagnostics can be accessed from your Dell utilities CD if you need to ... Internet connection working so you can download additional drivers. ... Chose the main partition to install Windows on. ... Now I plan on doing fresh install on my other laptop. ...
    (alt.sys.pc-clone.dell)