Re: HELP! Memory Dump! BSOD! Rebooting ALL the time!

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Nan

I located your exchanges with Claymore. Have you sent him the HijackThis
log as he suggested. Also at some point you need to turn System Restore
off, reboot and turn it back on to remove infected restore points.

Researching Webthunder suggest it is not something you want on your
computer. Disabling it may have enabled you to regain access to your
computer but you need to remove it and complete the clean up process.
See what Claymore has to say. This is important.

This seems to have been the original status of Web Thunder
http://vil.nai.com/vil/content/v_142372.htm

However, more recently this has been posted:
http://www.prevx.com/filenames/1625396152047293054-0/WEBTHUNDER2EEXE.html

There are many conflicting reports on Web Thunder. Given the your
experience I would say it is best removed.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Nan wrote:
Hi, Gerry.
I have good news. With the help from techguy.org, I found
webthunder.exe on my computer. I went to msconfig and unchecked that.
Now my computer seems to be working fine. Claymore from that site
analyzed my minidump files and said the faulting application is
ntoskrnl, a basic system process required for the computer to run.
I did identify a few softwares I downloaded which took up a lot of my
space. SO I uninstalled a few things and did a complete virus scan,
which got rid of 3 risks, one including backdoor.bot. So far the
computer seems to be normal! Thank god!
Thank you so much for your help!

"Gerry" wrote:

Nan

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Keep pressing
the F8 key during Start-Up and select option - Disable automatic
restart on system failure. Do not re-enable automatic restart on
system failure. Check for variants of the Stop Error message.

What is the Compaq model number? Is it still in warranty?

Can you identify the Chinese software in Add / Remove Programs
-Start, Control Panel, Add / Remove Programs?

Does the Compaq have a floppy or CD drive?

What is the computer you are posting from? Desktop or Laptop? Does it
have a floppy or CD drive?

Have you backed any important data files on the Compaq laptop?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Nan wrote:
I tried repair installation which took a LONG time, and afterwards,
it went straight into the blue screen. Instead of dumping complete,
now it says dumping physical memory to disk: then a number that
keeps going up???

"Nan" wrote:

Hi, Gerry. I bought my Compaq laptop from Bestbuy and it came with
XP Home edition, only C Drive. It was never partitioned.
The Chinese software was a software for downloading but it might
not matter. When I tried to start Norton, it said it couldn't run
in safe mode. It was Norton 360.
I couldn't access Event Viewer error either under safe mode
My webcam is CE (Creative Labs, Inc), Model No PD1170.
Thanks for your help.

"Gerry" wrote:

Nan

What Chinese software? Name? Is it something you installed?

Have you tried running Norton in safe mode? What version of Norton
is installed?

What is your computer make and model?

What do you have by way of a Windows XP? How is it described on
the face of the CD?

What happens when you try to access Event Viewer eror reports?

Can you identify your webcam in this link? Model?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Nan wrote:
I rebooted my computer again, that chinese software did start, so
did Norton, but it still went to the blue screen....SOOOOOOOO
frustrating!

"Nan" wrote:

Hi,Gerry.
The problem occurs after the booting. It will get to the desktop
for a min or two then goes to the blue screen, then reboots. A
constant cycle. I can go into the safe mode and the problem
won't occur. The last know good configuration setting would
still have the problem.

The line above the technical info said: Check to be sure you
have adequate disk space. if a driver is identified in the stop
message, disable the driver or check with the manufacturer for
driver update. Try changing video adapters.
Check with your hardware vendor for any BIOS update. DisableBIOS
memory options such as caching or shadowing. If you need to use
safe mode to remove or disable components, restart your
computer, press f8 to select advanced startup options, and then
select safe mode.

I checked the device manager, no yellow question marks. I tried
sigverif.exe, it said everything was digitally signed.
Our webcam is a CREATIVE brand. We had it installed a couple of
years ago and never had a problem with it.
As for error reports, I can't access it at this moment....
Well, yesterday I took it to a computer shop and they refused to
fix it. Their only option for me is to reinstall the whole
system! Ah, I didnt' allow that to happen. I took my computer to
work anyways, after a few cycles, it miracally worked normally!
The problem is, this morning, when I turned it on, it happened
again. Then I got lucky and it was normal and I was able to work
for a few hours. Right now I am back home, and my laptop is
completely failing me. I have done tons of cycles and it
wouldn't work for me. I did notice that when the two times it
actually worked, the startup program list showed this Chinese
download software was loaded, then it was safe. All these times
it went in cycles, that program didn't run, neither did
Norton...So, here I am, stuck!! Help! Help! I also noticed that
other than the C0000005 error code, the following error
codes/numbers seem to have changed...

"Gerry" wrote:

Nan

Does the problem occur during the boot process or after? Does
it occur in Safe Mode?

STOP: 0x0000008E (0xc0000005, 0x85EE90BD, 0xECF62B4C,
0x00000000) What appears on the line below what is above?

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
A kernel mode program generated an exception which the error
handler didn't catch. These are nearly always hardware
compatibility issues (which sometimes means a driver issue or a
need for a BIOS upgrade). Source: http://aumha.org/a/stop.htm

Are there any yellow question marks in Device Manager? Right
click on the My Computer icon on your Desktop and select
Properties, Hardware,Device Manager. If yes what is the Device
Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK.
What drivers are listed as unsigned? Disregard those which are
not checkedAmarjeet wrote:

"we unplugged our webcam and it still wouldn't work" What
software, if any, did you install?

Please post complete copies of the Error Reports from Event
Viewer.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the
meaning of the error, information regarding Event ID, Source
and Description are important.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window,
which appears is a button resembling two pages. Click the
button and close Event Viewer.Now start your message (email)
and do a paste into the body of the message. Make sure this is
the first paste after exiting from Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Nan wrote:
I actually read that link before, but I still can't figure out
what to do next. Any more specific details I can follow?
Thanks for your help.

"Bob I" wrote:

See
http://msdn.microsoft.com/en-gb/library/ms794023.aspx

nan wrote:

My Compaq (XP HOME edition SP2) laptop is suddenly going
through this whole physical memory dump complete thing. I
turned it off just like normal this afternoon. Then tonight
when I turned it on, it got to my desktop, seemed normal for
less than 1 min, then went to the blue screen that includes
the following technical Information:
STOP: 0x0000008E (0xc0000005, 0x85EE90BD, 0xECF62B4C,
0x00000000) Beginning dump of physical memory
Physical Memory dump complete
Contact your system administrator or technical support group
for further assistance.
Then it would reboot, do the same thing, over and over
again.

So I googled on my husband's computer and learned about the
minidump folder thing. Then I went and started my computer
in safe mode and found the folder, but I couldn't read the
minidump files. So I googled some more and learned about
downloading the debugging tools which I did (on my hubby's
computer). I transferred the debugging file to my safe mode
computer tried to install and it wouldn't let me. SO silly
me, I copied the dump files onto my hubby's computer, hoping
to read them there. Then I realized that the debugging tools
need more than just the dump file to actually read it, and
it would require image path, symbols stuff. Well, now I am
totally lost. What do I do?

At first, my hubby thought it was probably because he
plugged in the webcam thing before my laptop finished
starting...some post did say it would cause the BSOD
problem, well, we unplugged our webcam and it still
wouldn't work.
I read this link
http://forums.techguy.org/windows-nt...debugging.html but
couldn't really follow... The following link suggested a
similar video cam plug issue but I am not good enough to
follow what he did to fix...
http://www.eggheadcafe.com/software/...se-a-stop.aspx

I am now totally stuck!!!! Please help me! What do I do now?


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