Re: HELP! Memory Dump! BSOD! Rebooting ALL the time!

I tried repair installation which took a LONG time, and afterwards, it went
straight into the blue screen. Instead of dumping complete, now it says
dumping physical memory to disk: then a number that keeps going up???

"Nan" wrote:

Hi, Gerry. I bought my Compaq laptop from Bestbuy and it came with XP Home
edition, only C Drive. It was never partitioned.
The Chinese software was a software for downloading but it might not matter.
When I tried to start Norton, it said it couldn't run in safe mode. It was
Norton 360.
I couldn't access Event Viewer error either under safe mode
My webcam is CE (Creative Labs, Inc), Model No PD1170.
Thanks for your help.

"Gerry" wrote:

Nan

What Chinese software? Name? Is it something you installed?

Have you tried running Norton in safe mode? What version of Norton is
installed?

What is your computer make and model?

What do you have by way of a Windows XP? How is it described on the face
of the CD?

What happens when you try to access Event Viewer eror reports?

Can you identify your webcam in this link? Model?


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Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Nan wrote:
I rebooted my computer again, that chinese software did start, so did
Norton, but it still went to the blue screen....SOOOOOOOO frustrating!

"Nan" wrote:

Hi,Gerry.
The problem occurs after the booting. It will get to the desktop for
a min or two then goes to the blue screen, then reboots. A constant
cycle. I can go into the safe mode and the problem won't occur. The
last know good configuration setting would still have the problem.

The line above the technical info said: Check to be sure you have
adequate disk space. if a driver is identified in the stop message,
disable the driver or check with the manufacturer for driver update.
Try changing video adapters.
Check with your hardware vendor for any BIOS update. DisableBIOS
memory options such as caching or shadowing. If you need to use safe
mode to remove or disable components, restart your computer, press
f8 to select advanced startup options, and then select safe mode.

I checked the device manager, no yellow question marks. I tried
sigverif.exe, it said everything was digitally signed.
Our webcam is a CREATIVE brand. We had it installed a couple of
years ago and never had a problem with it.
As for error reports, I can't access it at this moment....
Well, yesterday I took it to a computer shop and they refused to fix
it. Their only option for me is to reinstall the whole system! Ah, I
didnt' allow that to happen. I took my computer to work anyways,
after a few cycles, it miracally worked normally! The problem is,
this morning, when I turned it on, it happened again. Then I got
lucky and it was normal and I was able to work for a few hours.
Right now I am back home, and my laptop is completely failing me. I
have done tons of cycles and it wouldn't work for me. I did notice
that when the two times it actually worked, the startup program list
showed this Chinese download software was loaded, then it was safe.
All these times it went in cycles, that program didn't run, neither
did Norton...So, here I am, stuck!! Help! Help! I also noticed that
other than the C0000005 error code, the following error
codes/numbers seem to have changed...

"Gerry" wrote:

Nan

Does the problem occur during the boot process or after? Does it
occur in Safe Mode?

STOP: 0x0000008E (0xc0000005, 0x85EE90BD, 0xECF62B4C, 0x00000000)
What appears on the line below what is above?

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
A kernel mode program generated an exception which the error handler
didn't catch. These are nearly always hardware compatibility issues
(which sometimes means a driver issue or a need for a BIOS upgrade).
Source: http://aumha.org/a/stop.htm

Are there any yellow question marks in Device Manager? Right click
on the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not
checkedAmarjeet wrote:

"we unplugged our webcam and it still wouldn't work" What software,
if any, did you install?

Please post complete copies of the Error Reports from Event Viewer.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and
close Event Viewer.Now start your message (email) and do a paste
into the body of the message. Make sure this is the first paste
after exiting from Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Nan wrote:
I actually read that link before, but I still can't figure out what
to do next. Any more specific details I can follow? Thanks for your
help.

"Bob I" wrote:

See
http://msdn.microsoft.com/en-gb/library/ms794023.aspx

nan wrote:

My Compaq (XP HOME edition SP2) laptop is suddenly going through
this whole physical memory dump complete thing. I turned it off
just like normal this afternoon. Then tonight when I turned it
on, it got to my desktop, seemed normal for less than 1 min,
then went to the blue screen that includes the following
technical Information:
STOP: 0x0000008E (0xc0000005, 0x85EE90BD, 0xECF62B4C, 0x00000000)
Beginning dump of physical memory
Physical Memory dump complete
Contact your system administrator or technical support group for
further assistance.
Then it would reboot, do the same thing, over and over again.

So I googled on my husband's computer and learned about the
minidump folder thing. Then I went and started my computer in
safe mode and found the folder, but I couldn't read the minidump
files. So I googled some more and learned about downloading the
debugging tools which I did (on my hubby's computer). I
transferred the debugging file to my safe mode computer tried to
install and it wouldn't let me. SO silly me, I copied the dump
files onto my hubby's computer, hoping to read them there. Then
I realized that the debugging tools need more than just the dump
file to actually read it, and it would require image path,
symbols stuff. Well, now I am totally lost. What do I do?

At first, my hubby thought it was probably because he plugged in
the webcam thing before my laptop finished starting...some post
did say it would cause the BSOD problem, well, we unplugged our
webcam and it still wouldn't work.
I read this link
http://forums.techguy.org/windows-nt...debugging.html but
couldn't really follow... The following link suggested a similar
video cam plug issue but I am not good enough to follow what he
did to fix...
http://www.eggheadcafe.com/software/...se-a-stop.aspx

I am now totally stuck!!!! Please help me! What do I do now?



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