Usb port stopped working

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A friend just reported that the USB port stopped working after she had
transferred some files from a memory stick. She used the 'safely remove
hardware' routine on Xp. Its a relatively new machine, still under
warranty. Her husband had brought files from his machine to her for transfer
which was done but afterwards the port would not respond.
I suggested she uninstall the usb listings in the device manager, reboot and
let Windows reinstall those drivers. She reported there were no
Orange/Yellow ! marks beside the devices and the various Services were not
disabled.
I found the Microsoft Kb articles but I wondered if there were any other
websites that have 'troubleshooting usb suggestions'
Its difficult when its a long distance friend who reports minimal detail by
e-mail when something goes off other than the port is not working now <grin>
Rose

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http://rwgallery.gogax.com/index.html


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