Re: Found New Hardware wizard won't quit

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Since you didn't share the model number of the printer, this is only one of the possible cures

http://www.computergripes.com/samsung.ml4500.html

Meg wrote:

i have just purchased a second printer. I need a laser printer because my mutlifunction is causing me to go broke with the cost of cartridges...that's neither here nor there. So i want to install this Samsung Laser Printer. I plug it in, the system sees it and starts the process of instailing it. The Found New Hardware wizard says it found it, but it can not install it this hardware, there is a problem installing the device, the system could not find the file specified.

Yet, when i go to the printer list in the c panel, there it is. and to boot it works. I have downloaded the updated drivers from the samsung site, i have tried to install it in safe mode. I've uninstalled, reinstalled and updated the drivers as much as i could. I have even been able to get the wizard to start all over again and directed it to the correct location of the driver file. It sees it, it does its thing and then again i get this message. I can hit finished until i'm blue in the face and the error message keeps popping up. I removed the driver.cab file and reinstalled it from the WIndows XP disc. (something about the updates, may have corrupted something or other according to microsoft knowlege base) and i have been on the phone with tech support at Samsung 3x. (tier 2, i might add). I have unplugged the thing and replugged it into a different port. I have unplugged everything except for the samsung printer and the same messgae keeps popping up.

Is there a way to disable the hardware wizard, as i can think of nothing else to get this to stop. THanks.

.

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