Re: XP won't recognise Canon PowerShot A570 IS digital camera

Are you connecting it to a rear or front USB port?

Can you use a card reader?
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"khaliun" <khaliun@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:FE4DAFC6-7285-40A1-BB77-7CF4FA1C36EB@xxxxxxxxxxxxxxxx
no

"Kevin O'Rourke" wrote:

I just got a Canon PowerShot A570 IS digital camera. According to Canon's
instructions it's a USB PTP device, so the drivers are already present in XP.

However when I plug it in it doesn't appear in Scanners and Cameras.

It does show up in Device Manager, as a Digital Still Camera under Unknown.
It seems to have loaded the correct drivers (usbscan.sys, ptpusb.dll,
ptpusd.dll) but WIA doesn't seem to be recognising it.

The WIA service is running and there's nothing interesting in the event log.

I'm running XP Pro SP2 with automatic updating turned on. I have previously
installed a webcam, that worked fine with WIA.

The camera is recognised on another XP system in the house, so I'm guessing
that some previous install or uninstall has messed up my WIA configuration.
How can I restore it?

Kevin

.

Relevant Pages

  • Re: Installation of hardware
    ... Try a different USB port. ... be sure to install the drivers from the CD BEFORE you ... I'm not even supposed to use the drivers, ... It's not just the camera, ...
    (microsoft.public.windowsxp.hardware)
  • Re: Installation of hardware
    ... Note your camera is essentially a USB drive. ... XP comes with drivers for USB mass storage. ... An Windows repair install helps then. ... Try a different USB port. ...
    (microsoft.public.windowsxp.hardware)
  • Re: How to fix the WIA Service file listed in KB819017
    ... Let me add when I have the Scanjet 3970 hooked to my computer with the USB. ... Windows wants to install it. ... all OK (except still keeping the WIA Service off) ... The Camera is a Canon PowerShot A510, ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: How to fix the WIA Service file listed in KB819017
    ... The Camera is a Canon PowerShot A510, no drivers or software is installed ... You cannot replace WIA. ... I started the process explorer, ... do a install over the excisting windows but it didn't replace the ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: XP wont recognise Canon PowerShot A570 IS digital camera
    ... Most digital camera's with a USB connection are automatically detected by XP ... Click on it and you should see a folder called DCIM (Digital Camera ... The WIA service is running and there's nothing interesting in the event ... that some previous install or uninstall has messed up my WIA ...
    (microsoft.public.windowsxp.hardware)
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