Re: Q-Phone, one more time

Tech-Archive recommends: Speed Up your PC by fixing your registry

Then you will need to contact Microsoft, this is a peer-to-peer newsgroup populated by other users, "Microsoft" doesn't handle questions here. If you will accept other users answers, fine, otherwise you will need to open a support ticket with Microsoft tech support.



Tom Keifer wrote:
I'd like a Microsoft answer to this issue.

A user connected a Motorola Q-phone to his PC via a USB cable before the accompanying software was installed. After he attached the phone, he read the installation instructions. The instructions emphasised installing the software before connecting the phone. When the user realized he made a mistake, he unplugged the phone and attempted to uninstall the software
(VZ Manager, Active Sync).

The users first incident report to me was a network drive share mapping (F:\) error 'unable to connect'. He did not inform me of his attempts to install the Q-phone. The F:\ drive is mapped via logon script to a network share.

Examining the system, I found two devices in Device Manager, "Generic Flash HS-CF USB Device" and "Generic Flash HS-Combo USB Device" as installed hardware, even though there were no devices attached to USB ports. Drive Manager reported an E:\ and an F:\ drive as removable media with 0 total space and 0 space available.

I uninstalled the devices via device manager.

Upon rebooting the PC, with no USB devices attached to the PC, the USB devices reappear in device manager, and the E:\ and F:\ drive letters are allocated as removable storage drives.

Motorola's answer is to reimage the machine, their tech supprt have no idea what registry entries its products install on the system.

I need to know where in the registry PnP devices and Active Sync make their entries for installed hardware, and if those keys have related dependancies that deleting or incorrectly modifying the keys will corrupt.

Thank You,
Tom Keifer


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