RE: DVD-RAM installation issue
- From: Grammfan <Grammfan@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 12 Nov 2007 06:27:01 -0800
"Grammfan" wrote:
I have had my DVD-RAM drive for roughly three years. It worked fine, and
then it began not reading discs periodically. I uninstalled the DVD-RAM from
Device Manager but have not been able to reinstall it properly.
When attempting to reinstall it, it finds the DVD-RAM Device driver
automatically, performs a system restore point like normal, warns that the
driver is unsigned and I continue as normal, but then it returns the
following error when it cannot install - "The service installation portion of
the INF is invalid".
I have not been able to find anything useful that describes the definition
of the above statement or an effective remedy. There are articles on the net
that show this error for MP3 players, scanners, etc., but nothing for a
DVD-RAM device. Most of these articles suggest reinstalling updated drives
solves the issue, but I am using the most up to date drivers right now. It's
as if there is something wrong with the service in XP. I firmly believe I do
not have a hardware issue.
I have attempted to reinstall the drivers from both the installation disk
and through installing automatically through XP.
I have removed the device from Device Manager and then scanned for new
hardware to go through the reinstall procedure, no change.
Someone suggested that the device may be a ghost device and that there could
be a conflict, I modified the registry as appropriate and I do not have any
ghost devices.
The event viewer is not showing an issue with the DVD-RAM.
When I cannot install the device, it shows as an unknown device and the
properties suggest that it is working properly but the drivers are not
installed (Code 28). I cannot roll back the driver.
The DVD-RAM drive is a HL-DT-ST GSA-4082B and it has the most current
firmware.
The DVD-RAM can still read CDs and DVDs, but the burning component is gone
right now.
At the same time, I have been trying to install a Nero virtual drive that is
attempting to use the same driver for installation, and I am facing the same
error with that also.
Any assistance would be greatly appreciated.
Just reporting back to let you know that I have solved this problem. It was
not easy to find the issue but here is what I did, in hopes that it will help
others to solve issues of a similar nature:
After typing "a service installation section of this INF in invalid" for
what must be the 100th time, I find an article that suggested the
setupapi.log file be reviewed. Apparently this file, and older files of the
same naming convention, record all aspects of the installation of various
hardware. Therefore, in my case, I would have been able to see how my
DVD-RAM was installed in the past. I looked at my most recent attempt to
install, and found the INF the system was attempting to load drivers from. I
looked at this INF and found my DVD-RAM was not listed. Then I looked at the
log file a couple of years ago when I did a fresh install of Windows XP Pro.
It turns out Windows used a generic CDROM driver to install the DVD-RAM
drive. So, I pointed to this driver to reinstall, and this fixed the issue.
I'm not sure why all of a sudden Windows would want to try to load a
different driver (perhaps my firmware update caused this). But anyhow,
problem solved, hope this helps for others.
.
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