Re: Stand-By button disabled? SB-5101


"Ace" <ace_rules_bbs@xxxxxxxxxxx> wrote in message
news:Xns99C0902778B20FearIsTheMindKiller@xxxxxxxxxxxxxxxx
Contact your cable provider for support.
These devices are controlled and managed centrally by your cable co.





"DB" <x@xxxxx> wrote in news:13g88slh6qe4811@xxxxxxxxxxxxxxxxxx:


I recently traded in my Motorola (SB-5101) Cable Modem for a new one
(at the cable co). The stand by button on the new one didn't work, as
if it had been totally disabled. Two more had the same problem. Have
the buttons been disabled or am I missing something? Help.

DB





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I got the same advice from Motorola.

Motorola: "The ISP can enable or disable any features on anything that is
connected to their equipment. They do this remotely through what is called
'firmware' which is basically software or programming loaded onto the modem
itself. The ISP can send this information to the modem directly through the
cable line itself. The equipment used to do this is very specialized."

Unfortunately my cable company (so far) appears clueless. I have a tech
coming out next week. I'm going to force them to deal with it. Somebody
has to know something.


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