Re: Windows could not load the installer for volume. Contact your hardware vendor for assistance.
- From: Paul <nospam@xxxxxxxxxx>
- Date: Sat, 22 Sep 2007 16:35:47 -0400
Brian Griffin wrote:
Paul wrote:Brian Griffin wrote:Windows could not load the installer for volume. Contact your hardwareYou've posted a couple of threads now, without details.
vendor for assistance.
That's the message I get on my XP system when I hookup my Maxtor USB
external hard drive to my system. The drive works fine on other
people's computers, I was able to format it on someone else's computer,
for example, copy files to it, but when I hook it up to mine I get that
message.
I can see it in Disk Management, where it is healthy, active, lists its
size and the fact that it is NTFS. But the disk is otherwise unusable
and does not show up in Explorer.
Haved talked to a couple of 2nd level tech support people at my hardware
vendor, they've never heard of that error and can't find anything about it.
My system does recognize my iPod in Explorer as a storage device,
although I guess I can't directly copy to it.
What is the model number of the Maxtor product ? Got a URL for the product,
to save us some time ? I've never heard of a single volume 1.5TB disk
drive (biggest single drive currently is 1TB), so this must be some kind
of RAID array or NAS.
Yes, they make it out of 2 drives. It's a OneTouch III Turbo.
http://www.maxtorsolutions.com/en/catalog/OTIII_Turbo/
What is the make and model of either the computer motherboard or the
computer itself (if it is a Dell or HP) ? Are you running WinXP and
if so, what Service Pack ?
Dell Dimension 8200, XP, Service Pack 2.
The USB Mass Storage drivers should be involved here, and you can
see people with similar problems here. I also found a thread,
where even a disk connected directly to an IDE ribbon cable port,
was able to generate the same error message.
http://miataru.computing.net/windows2000/wwwboard/forum/55182.html
Paul
The USB Mass Storage Device is listed under Device Manager. Trying to
update the driver (2001) it said this version is okay.
I can see the drive in DOS, and very strangely (to me), there are two
files on it, autorun.inf and mxoicon2.ico. Strange because I formatted
the disk (at a friend's house), and all I did after that was copy one
file to the disk as a test, and then deleted that one file.
And I am able to copy to the drive in DOS as well, just can't access the
drive in Windows because it doesn't show up in Explorer.
Reading some product reviews for the Maxtor, it comes with storage management
software. The provided utility can format the array, and there are also
security options. Perhaps you could prep it with the storage management
software, and if you don't like that software, uninstall it after you
are finished ?
It appears to be a hardware RAID, meaning it should be internally self
supporting. I thought maybe it was software RAID, and the software was
more important. But as a hardware RAID, you should be able to prep it and
then move it from machine to machine.
The Dimension 8200 appears to have a RDRAM chipset, with perhaps an ICH2
Southbridge. AFAIK that is USB 1.1 speeds, or about 1.5MB/sec max. Adding a
PCI card with a faster interface could help there, if you plan on moving
a lot of files.
Paul
.
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