Re: cant open drive C directly

mtazahar wrote:
Hello:

By reset I meant setting my computer to how it was when I bought it. I have an HP Pavilion laptop. It includes a System Recovery option. It installs Windows XP again and I need to install that was not included when I bought the computer. It deleted all the files and programs I had. I created back ups of the most important files and I am afraid they could have been infected with the Trojan Horse virus that caused me to reinstall Windows in the first place.

I run AVG (free version) antispyware and antivirus endlessly to find it. I am afraid that the reason why I can't open the drive C or any other drive (USB's & flash memories) is a virus that caused it to act that way. AVG shows there's still a trojan virus but though it seems to go away it keeps coming back.

I have tried to be clear, please let me know if I haven't succeeded.

Thanks a lot.

So you returned the computer to factory condition by using the HP Recovery procedure, yes? Then you copied your data files back to the hard drive and AVG reports them as still being infected?

With what "trojan virus" are your files infected? What does AVG report?

In the meantime, go through these general malware removal steps systematically - http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with David Lipman's Multi_AV and follow instructions to do all scans in Safe Mode.

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://pcdid.com/Multi_AV.htm - download

You can also check to see if there are targeted removal steps for your malware here:
Bleeping Computer removal how-to's - http://www.bleepingcomputer.com/forums/forum55.html

When all else fails, run HijackThis and post your log in one of the specialty forums listed at the first link above (not here, please).

Standard caveat: If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a professional computer repair shop (not your local version of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. Have all your data backed up before you take the machine into a shop.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.

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