Re: Computer Freezing

Event Viewer: I checked the application logs and there were a few errors and
more warnings. In the system logs their were a number of errors only on
ati3mtag. Seeing the ati does that mean ATI (my graphics card?) or is that
something different? I'm not familiar with these logs.

Windows Update History: It's fine.

Drivers: No yellow question marks. I've run a program called Driver
Detective to find any updated drivers for my computer as well and it
conflicts with the drivers my motherboard gives me. I don't know if I trust
the program.

Cleaned up after all the changes?: I don't understand this question.

sigverif.exe: The following came up not signed:
mxdwdrv.dll
mxdwdui.dll
mxdwdui.gpd
mxdwdui.ini
stddtype.gdl
stdschem.gdl
stdschmx.gdl
unidrv.dll
unidrvui.dll
unires.dll

HD Tune:
HD Tune: WDC WD800JB-00ETA0 Information

Firmware version : 77.07W77
Serial number : WD-WMAHL1248571
Capacity : 74.5 GB (~80.0 GB)
Buffer size : 8192 KB
Standard : ATA/ATAPI-6
Supported mode : UDMA Mode 5 (Ultra ATA/100)
Current mode : UDMA Mode 5 (Ultra ATA/100)

S.M.A.R.T : yes
48-bit Address : yes
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: yes
Power Management : yes
Advanced Power Management : no
Power-up in Standby : no
Security Mode : yes
Firmware Upgradable : yes

Partition : 1
Drive letter : C:\
Label :
Capacity : 76308 MB
Usage : 26.00%
Type : NTFS
Bootable : Yes

HD Tune: WDC WD800JB-00ETA0 Health

ID Current Worst ThresholdData Status
(01) Raw Read Error Rate 200 197 51 0 Ok
(03) Spin Up Time 90 87 21 2008 Ok
(04) Start/Stop Count 100 100 40 710 Ok
(05) Reallocated Sector Count 200 200 140 0 Ok
(07) Seek Error Rate 200 200 51 0 Ok
(09) Power On Hours Count 58 58 0 31142 Ok
(0A) Spin Retry Count 100 99 51 0 Ok
(0B) Calibration Retry Count 100 100 51 2 Ok
(0C) Power Cycle Count 100 100 0 680 Ok
(C2) Temperature 110 253 0 33 Ok
(C4) Reallocated Event Count 200 200 0 0 Ok
(C5) Current Pending Sector 200 200 0 0 Ok
(C6) Offline Uncorrectable 200 200 0 0 Ok
(C7) Ultra DMA CRC Error Count 200 253 0 0 Ok
(C8) Write Error Rate 200 85 51 0 Ok

Power On Time : 31142
Health Status : Ok

HD Tune: WDC WD800JB-00ETA0 Error Scan

Scanned data : 76288 MB
Damaged Blocks : 0.0 %
Elapsed Time : 31:03

High Heat: In the process of doing the error scan the temperature on HD Tune
started at 29C and went up to 51C/123F. I believe anything over 120F is hot?
However, if the computer was overheating why would it be overheating now that
I did a reformat and not before hand when the computer had more programs and
worse cache? Plus, why, if it was overheating, would it be freezing instead
of shutting down? Normally, when a computer overheats it shuts down for
safety not freeze and continue to run. (These are just a few thoughts.)


"Gerry" wrote:

Anaka

No error messages? Does that include a complete review of all reports in
the System and Application logs in Event Viewer?

Have you checked Windows Update History to check that installed
correctly? Problems recently for some users involving Net Framework
updates.

Have you cleaned up after all the changes?

Drivers? Are there any yellow question marks in Device Manager? Right
click on the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

I would try HD Tune (freeware).
Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy
to Clipboard ) and copy into a further message. Also do a full surface
scan with HD Tune.



--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~





Anaka wrote:
I did a harddrive diagnostic test quick and extended and found no
errors.

"Anaka" wrote:

Wow that's a lot of questions. I just did a memory test with Windows
Memory Diagonistics and it passed all the tests. I think this may be
helpful, my computer will also freeze in safe mode.

And to answer:
1. There were no problems prior to reformating my computer. The
reason I reformated was because I wanted a to optimize my system. I
do this once or twice a year when needed. Your harddrive becomes
fragmented due to moving files, downloading files, uninstalling and
installing, and etc. I wanted to clean my harddrive so I could have
less cache misses. I was planning to install all my programming
applications (VS, DirectX SDK, V Tune, MSDN, etc.) which eats up a
lot of space and I need it to be as neatly placed as possible. I
hope that answers that question.

2. When I did a CHKDSK the last 2 steps (4 and 5) took a long time to
complete. Seeing as I have tested a lot of other things I believe it
may be the harddrive. I am having trouble finding the diagnostic
utility for my harddrive. The model is WDC WD800JB-00ETA0 if anyone
can help me with that.

3. To reformat my computer I made a floopy bootdisk. Inserted it and
let it run. Restarted my computer with OS CD and went to the blue
setup screen. I deleted my old partition and then created a new one
afterwards. It went through the setup process and restarted. Then
the OS setup started. Everything went smoothly. I did not have any
freezing problems at this point.

4. No error messages. Yes, I could boot up fine with the fresh
install. I immediately went to the motherboard's website let it scan
and pick up my motherboard which it did correctly. I downloaded all
the drivers it listed. No freezing occured after this point. I did
windows updates. (SP1, SP2) It had to of done about 200 updates
throughout all of that. I updated my graphics card drivers at this
point. It wouldn't allow me to without .NET
2.0. After this point I started having freezing problems.

5. No I do not believe so.

6. The freezing is random. It may not even get to the logon screen.
Most of the time it does. Sometimes it freezes when you are logging
on after you clicked on your name. Sometimes it freezes when
starting up programs. I have no starting programs other than
drivers. Sometimes it doesn't freeze for a couple minutes to a
couple hours. I haven't seen it go for longer than 2 hours without
freezing.

7. See 6.

8. No the screen up stops updating. I do not get the white screen
meaning my graphics card ran out of memory or a black screen (no
idea what that means). No distortion as well.

9. I restart the computer with the restart key until it will allow
me back on.

10. On the problem PC. Lol.

11. See 1.

"Anna" wrote:


"Anaka" <Anaka@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:BA3B7AD3-302D-4464-A80F-6C62E019633B@xxxxxxxxxxxxxxxx
I recently (last night) reformatted my computer and reinstalled
Windows XP Home Edition. I installed my drivers directly from the
manufactor's websites.
When my computer freezes the mouse stops responding and you can't
get any response from the computer from Alt-tabbing, windows key,
or Ctrl+alt+deling
but the computer continues to run. It does not shut down or crash.
(No errors
appear, No BSOD) I believe it must be a hardware problem. I've
done a CHKDSK
on my harddrive and will do a memory test on my RAM as soon as I
find a floppy disk. Before I reformatted I have never had or seen
this problem before on my computer. I have fully updated windows
with Windows Update. I am
also currently running a scan of my computer with OneCare. I am
also monitoring the temperature of my computer with a motherboard
monitor and it
isn't overheating. I don't really know where to go from here and I
can't really afford to take it to a computer shop that will just
convince me to buy
new unneeded parts for my desktop. :( Can anyone suggest any help?


Anaka:
1. You say this "freezing" problem arose after you "reformatted my
computer" and apparently fresh-installed the XP OS. Did you do this
fresh install of XP because of some problem(s) you were previously
having with your system? Could this have any bearing on your
present problem?

2. Do you think there could be some problem with your HDD
(notwithstanding the chkdsk routine)? Think it might be wise to
check out the disk with the diagnostic utility that should be
available for download from the manufacturer of the HDD?

3. When you say you "reformatted my computer" - did you do this
through the XP installation process, i.e., through the XP
installation CD? If not, how did you "reformat" the HDD? Are you
working with multiple HDDs?

4. When you fresh installed the OS were there any problems of any
kind during the installation process? No error messages of any
kind? It went smoothly and without incident? And you were able to
boot to a Desktop immediately following the XP install? And you
were able to install the motherboard drivers without any problems
immediately after the XP install, right? So when did this
"freezing" problem occur?

5. Do you think something possibly went awry with the OS
installation process and it may simply be worthwhile to undertake
another fresh install? Is this practical in your situation? Have
you given that any thought?

6. As to your present problem - are you *always* able to boot to a
Desktop without incident? No problems at all re booting up?

7. When does this "freezing" occur? Right after bootup? At random
times? When you perform a specific act?

8. I take it from your description that when this "freezing"
occurs, it affects the mouse & keyboard but the screen display is
unaffected - no black screen or screen distortion, etc.

9. So what do you do when this happens? Reboot? Power down and
start up again? And the same "freezing" situation re:occurs?

10. You obviously was able to post your message re this problem?
You did so on the "problem" machine? Or are you using another PC?

11. And finally, just to repeat - you say (or at least inferred)
that you had no problems with your PC prior to undertaking a fresh
install of the XP OS, although it's unclear why you found it
necessary to fresh install the OS. That this problem arose *only*
after you installed the OS, right?
Anna



.

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