Re: No audio device

Most of these hits provide lots similar problems, but only standard
solutions that we've already tried. Perhaps the Microsoft guy will help me
with this when he figures out the Windows Update trouble. Thanx for the
help.

Rip

"Brian A." <gonefish'n@afarawaylake> wrote in message
news:ufM0TvjrHHA.500@xxxxxxxxxxxxxxxxxxxxxxx
Google search on:
<quote>
DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT
=
</quote>

No time to look at them, I'm going down and out.

http://groups.google.com/groups/search?q=DirectSound+test+results%3A+Failure+at+step+3%28DirectSoundCreate%29%3A+HRESULT+%3D&qt_s=Search+Groups

or if link wraps/breaks: http://tinyurl.com/3cgb7y
--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
news:%2327t4UirHHA.1404@xxxxxxxxxxxxxxxxxxxxxxx
Not sure what you mean by From DX tshooting, but the 'use features on
this device' option is already checked and the PnP and On-board audio is
enabled in the BIOS. I'm beginning to think if I start uninstalling these
bloody games one by one, I will find the culprit. Microsoft is still
working on getting the machine connected to Windows Update site. I don't
know what else to do...

Thanks again,

Rip

"Brian A." <gonefish'n@afarawaylake> wrote in message
news:%23Qj$KTXrHHA.3924@xxxxxxxxxxxxxxxxxxxxxxx
From DX tshooting:
To verify that Windows is configured to use the audio features of your
sound device:
Open Device Manager.
Double-click Sound, video, and game controllers.
Double-click your sound device.
Click the Properties tab, and then double-click Audio Devices.
Click your sound device, and then click Properties.
Click Use audio features on this device.
Click OK until you return to Device Manager.
Restart your computer.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
news:ey27OnWrHHA.4200@xxxxxxxxxxxxxxxxxxxxxxx
No, I am sure she means DivX. She has a printed dialog via email with
Real tech support directing her to install the DivX codec to get het
sound working again. I think this is a different issue.

DirectX version is 9.0c
Test DirectSound button on the Sound tab yields this error:
DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT
= 0X80070057 (Invalid Arguments(s))
Test DirectMusic button using the Realtek AC'97 port plays all kinds of
jumpy music, so I know the card works. I remain at a complete loss.

Thanx again,
Rip


"Brian A." <gonefish'n@afarawaylake> wrote in message
news:%23Ejx7OSrHHA.1172@xxxxxxxxxxxxxxxxxxxxxxx
Is she sure it was DivX and not DirectX/
What version of DX is installed? To see:
Click Start > Run, type in: dxdiag and press Enter.

If lower than dx9, download install an updated dx.

Also run the tests in dx under the appropriate tab to see what it
mentions.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
news:u0Yj19MrHHA.1172@xxxxxxxxxxxxxxxxxxxxxxx
I have tried all you've suggested, to no avail. The client claims to
have done nothing except shut down the computer and reboot it. She
says she had the same problem (no audio) some time ago, and the people
at Real networks had her download the DivX codec and the fixed her
problem of not getting sound when using Real player, but that is not
what is happening here. Anything else I should try? Thanx again for
the your help.

Rip

"Brian A." <gonefish'n@afarawaylake> wrote in message
news:ObCPPjWqHHA.4836@xxxxxxxxxxxxxxxxxxxxxxx

"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
news:OT44BzVqHHA.3248@xxxxxxxxxxxxxxxxxxxxxxx
OK. Present under sound, video and game controllers are:

Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs
Realtek AC'97 Audio

The first 5 don't have a resources tab. All report that "this
device is working properly". The Realtek has a resources tab that
reports "no conflicts" in the conflicts list. There are no "other"
or "unknown" devices anywhere else in device manager.

It wasn't necessary to restore so the devices were present in DM,
although it doesn't hurt to see if one of them may have been the
cause of the issue.
It appears the Realtek is installed and working even though it's
not.


Is it possible that one of the millions of games this user has
installed could have messed with the audio? Also, is it possible
that this is a virus?

Yes and Yes.

I ask because I think it's wierd that:

1 Realtek provides a recording device but not a playback device
2 I cannot connect to Windows Update (more on that in the Windows
Update newsgroup)
3 I could not update Norton Antivirus (which I've since removed
from the machine per the client)
4 I cannot connect to Trend Micro's Housecall

Let's try a reinstall one more time with a little more cleaning
beforehand.
You don't state how you removed NAV and Symantec apps are well known
for the conglomeration they leave behind.
Get the Norton Removal Tool here:
http://basconotw.mvps.org/SymRem2.htm and run it.
When finished reboot to Safe Mode.
Uninstall Any/All devices listed in Sound, Video and Game
Controllers in Device Manager.
Close out of Device Manager back to the desktop and open Explorer.
Delete all of the contents in:
C:\Documents and Settings\clients Username\Local Settings\Temp
C:\Windows\Prefetch
C:\Windows\Temp
Close out of Explorer (Do Not Empty the Trash), reboot and reinstall
the Realtek AC '97 drivers/codecs.

Now I also must enquire as to the reason the client requested
service?
What was the client doing when the issue arose or just prior to it?
Had the client installed/unistalled anything prior to the issue?
When did the client first notice the issue?
Did the client have any error messages or sudden shutdowns?

Thanks for the help.

No problem. <snicker>


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


"Brian A." <gonefish'n@afarawaylake> wrote in message
news:u2dSY3TqHHA.4280@xxxxxxxxxxxxxxxxxxxxxxx
What is present in Device Manager > Sound, Video and Game
Controllers?
Are there any "Unknown" or "Other" devices present in Device
Manager? If Yes, what is the Status in the devices properties and
are any conflicts reported under the Resource tab?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
news:%23YvE01QqHHA.3456@xxxxxxxxxxxxxxxxxxxxxxx
I have tried everything applicable at the link - no joy. Any other
ideas? I appreciate your input.

Rip

"Brian A." <gonefish'n@afarawaylake> wrote in message
news:%23VOKGpLqHHA.4968@xxxxxxxxxxxxxxxxxxxxxxx
Boot to Safe Mode and Remove Any/All Audio/Sound devices listed
in Device Manager > Sound, Video and Game Controllers.
Close out of DM.
Reboot and reinstall drivers.

If no joy see if anything here helps:
HP and Compaq Desktop PCs - Resolving Sound Problems in Windows
98, ME, and XP

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07154&lc=en&cc=us&dlc=en&product=364171&os=228&rule=4408&lang=en#bph07154_windowsaudio



or if link wraps/breaks: http://tinyurl.com/yvu2wz


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts:
http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
news:ub5sH$KqHHA.716@xxxxxxxxxxxxxxxxxxxxxxx
Thanx for the response, Brian. I had tried this earlier and it
didn't work. Trying again, I unistalled the nVidia, and upon
reboot, XP found and installed automatically the Realtec AC'97
drivers. However, Properties still shows no audio device. It
does show a recording device, but not a playback device. I'm
stumped. Anything else I should check?

Rip

"Brian A." <gonefish'n@afarawaylake> wrote in message
news:O6TrPzKqHHA.4544@xxxxxxxxxxxxxxxxxxxxxxx
HP like many other OEM manufacturers are proprietary systems
which have modified setups for hardware/software. The
Pavilion a320n uses the Realtek AC'97 audio and Nvidia
graphics.

You can find/obtain the latest updates as well as the original
hardware drivers and software installed:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=364171&lang=en

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts:
http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
news:%23BgmLoKqHHA.3892@xxxxxxxxxxxxxxxxxxxxxxx
I see many posts, but none that have addressed my problem.

A clients computer (HP Pavilion a320n - XP Home SP2) shows no
sound device in Sounds and Audio Devices Properties. I have:

Installed the correct drivers for the on-board sound (mobo:
ASUS A7N8X-LA )
Checked that there are no conflicts in device manager
Ensured that on-board audio is enabled in the BIOS
Ensured Windows Audio Service is running
Run full anti virus scans (AVG & Norton), Spybot and Adaware

Curiously, the audio tab of Properties shows the nVidia
nForce Audio Codec Interface for the recording device but "no
playback device". In safe mode, the audio tab shows "no
recording device" and "no playback device".

This is as far as I am able to go at this point. Not that
these have anything to do with the problem, but Norton live
update will not connect to it's server and errors out.
Windows update will not connect to the Microsoft site so I
cannot update Windows. Otherwise, I have a good internet
connections. Safe mode with networking does not have
networking for reasons unknown at this point. I have been at
this for hours. Please help and thanks in advance.

Ripper T
























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