Re: No audio device

Is she sure it was DivX and not DirectX/
What version of DX is installed? To see:
Click Start > Run, type in: dxdiag and press Enter.

If lower than dx9, download install an updated dx.

Also run the tests in dx under the appropriate tab to see what it mentions.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message news:u0Yj19MrHHA.1172@xxxxxxxxxxxxxxxxxxxxxxx
I have tried all you've suggested, to no avail. The client claims to have done nothing except shut down the computer and reboot it. She says she had the same problem (no audio) some time ago, and the people at Real networks had her download the DivX codec and the fixed her problem of not getting sound when using Real player, but that is not what is happening here. Anything else I should try? Thanx again for the your help.

Rip

"Brian A." <gonefish'n@afarawaylake> wrote in message news:ObCPPjWqHHA.4836@xxxxxxxxxxxxxxxxxxxxxxx

"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message news:OT44BzVqHHA.3248@xxxxxxxxxxxxxxxxxxxxxxx
OK. Present under sound, video and game controllers are:

Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs
Realtek AC'97 Audio

The first 5 don't have a resources tab. All report that "this device is working properly". The Realtek has a resources tab that reports "no conflicts" in the conflicts list. There are no "other" or "unknown" devices anywhere else in device manager.

It wasn't necessary to restore so the devices were present in DM, although it doesn't hurt to see if one of them may have been the cause of the issue.
It appears the Realtek is installed and working even though it's not.


Is it possible that one of the millions of games this user has installed could have messed with the audio? Also, is it possible that this is a virus?

Yes and Yes.

I ask because I think it's wierd that:

1 Realtek provides a recording device but not a playback device
2 I cannot connect to Windows Update (more on that in the Windows Update newsgroup)
3 I could not update Norton Antivirus (which I've since removed from the machine per the client)
4 I cannot connect to Trend Micro's Housecall

Let's try a reinstall one more time with a little more cleaning beforehand.
You don't state how you removed NAV and Symantec apps are well known for the conglomeration they leave behind.
Get the Norton Removal Tool here: http://basconotw.mvps.org/SymRem2.htm and run it.
When finished reboot to Safe Mode.
Uninstall Any/All devices listed in Sound, Video and Game Controllers in Device Manager.
Close out of Device Manager back to the desktop and open Explorer.
Delete all of the contents in:
C:\Documents and Settings\clients Username\Local Settings\Temp
C:\Windows\Prefetch
C:\Windows\Temp
Close out of Explorer (Do Not Empty the Trash), reboot and reinstall the Realtek AC '97 drivers/codecs.

Now I also must enquire as to the reason the client requested service?
What was the client doing when the issue arose or just prior to it?
Had the client installed/unistalled anything prior to the issue?
When did the client first notice the issue?
Did the client have any error messages or sudden shutdowns?

Thanks for the help.

No problem. <snicker>


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


"Brian A." <gonefish'n@afarawaylake> wrote in message news:u2dSY3TqHHA.4280@xxxxxxxxxxxxxxxxxxxxxxx
What is present in Device Manager > Sound, Video and Game Controllers?
Are there any "Unknown" or "Other" devices present in Device Manager? If Yes, what is the Status in the devices properties and are any conflicts reported under the Resource tab?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message news:%23YvE01QqHHA.3456@xxxxxxxxxxxxxxxxxxxxxxx
I have tried everything applicable at the link - no joy. Any other ideas? I appreciate your input.

Rip

"Brian A." <gonefish'n@afarawaylake> wrote in message news:%23VOKGpLqHHA.4968@xxxxxxxxxxxxxxxxxxxxxxx
Boot to Safe Mode and Remove Any/All Audio/Sound devices listed in Device Manager > Sound, Video and Game Controllers.
Close out of DM.
Reboot and reinstall drivers.

If no joy see if anything here helps:
HP and Compaq Desktop PCs - Resolving Sound Problems in Windows 98, ME, and XP

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07154&lc=en&cc=us&dlc=en&product=364171&os=228&rule=4408&lang=en#bph07154_windowsaudio



or if link wraps/breaks: http://tinyurl.com/yvu2wz


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message news:ub5sH$KqHHA.716@xxxxxxxxxxxxxxxxxxxxxxx
Thanx for the response, Brian. I had tried this earlier and it didn't work. Trying again, I unistalled the nVidia, and upon reboot, XP found and installed automatically the Realtec AC'97 drivers. However, Properties still shows no audio device. It does show a recording device, but not a playback device. I'm stumped. Anything else I should check?

Rip

"Brian A." <gonefish'n@afarawaylake> wrote in message news:O6TrPzKqHHA.4544@xxxxxxxxxxxxxxxxxxxxxxx
HP like many other OEM manufacturers are proprietary systems which have modified setups for hardware/software. The Pavilion a320n uses the Realtek AC'97 audio and Nvidia graphics.

You can find/obtain the latest updates as well as the original hardware drivers and software installed:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=364171&lang=en

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message news:%23BgmLoKqHHA.3892@xxxxxxxxxxxxxxxxxxxxxxx
I see many posts, but none that have addressed my problem.

A clients computer (HP Pavilion a320n - XP Home SP2) shows no sound device in Sounds and Audio Devices Properties. I have:

Installed the correct drivers for the on-board sound (mobo: ASUS A7N8X-LA )
Checked that there are no conflicts in device manager
Ensured that on-board audio is enabled in the BIOS
Ensured Windows Audio Service is running
Run full anti virus scans (AVG & Norton), Spybot and Adaware

Curiously, the audio tab of Properties shows the nVidia nForce Audio Codec Interface for the recording device but "no playback device". In safe mode, the audio tab shows "no recording device" and "no playback device".

This is as far as I am able to go at this point. Not that these have anything to do with the problem, but Norton live update will not connect to it's server and errors out. Windows update will not connect to the Microsoft site so I cannot update Windows. Otherwise, I have a good internet connections. Safe mode with networking does not have networking for reasons unknown at this point. I have been at this for hours. Please help and thanks in advance.

Ripper T
















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