Re: Rebooting XP Laptop!

Noel S Pamfree wrote:
Thanks Malke,

The BSOD STOP Error is:

STOP 0x00000044 0x0858AE4B8 0x00000D62 0x00000000 0x00000000 MULTIPLE_IRP_COMPLETE_REQUESTS

Now I have looked this up and it although I don't really understand the technical stuff the problem is being caused by an IRP being made more than once, possibly by more than one driver.

Now the machine won't stay stable for very long even in safe mode so I am not sure what I can now do.

I am not helped by the fact that this has been going on for months but suddenly got worse this week after we installed spybot and Ad-ware by Lavasoft because we suspected we had a worm.

Can you give me any advice as to what I should do next?

The fact that this has been going on for months makes things much harder for pinpointing the root cause. Since the Stop Error refers to a driver issue, I would go to the laptop mftr.'s website and download all current drivers with the idea of reinstalling them later. However, since you can't get the laptop to stay stable I would:

1. Back up all your friend's data. Since the laptop won't stay stable, I would do this by pulling the hard drive and putting it in an external drive enclosure (or use a drive adapter) and attaching it to a working XP box. Once the data is safe, proceed to the next item.

2. I'd do a quick check to see if the problem is hardware or software (Windows) by booting the laptop with Knoppix. Knoppix is a Linux distro that runs from cd. If the problems occur with Knoppix running, then you know there are physical hardware problems and I'd do hardware diagnosis. Here are some general hardware troubleshooting steps:

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

3. If the machine runs perfectly under Knoppix for an extended time, I'd clean-install Windows. Refer to the laptop manual or the tech support information on the mftr.'s website for how to do this on that specific model machine. You will have the drivers saved from your first step but may not need them if there is a Restore Disk or factory restore process for the machine.

Since I don't know your skill level, you can make the determination whether this is something you can do or whether your friend should take the machine to a professional computer repair shop (not your local version of BigStoreUSA).


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.

Relevant Pages

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