Re: problem with ipod itunes and quicktime

Tech-Archive recommends: Fix windows errors by optimizing your registry

First, I read today that the Apple website has been overloaded with people
trying to buy songs, download software, etc. This might be related to your
problems, since as I recall both QuickTime and iTunes require some internet
connection back to Apple during their installation.

But, before trying again, attempt to uninstall QuickTime and iTunes, using
the usual XP start-->settings-->control panel--> add.remove programs. After
that, delete any directories under C:\Program Files that have names like
"quicktime" or "itunes". If you get an error about locked files, try the
CHKDSK recommended below, then try deleteing again after the reboot.

Next, open a command prompt and type CHKDSK C: /F. Hit "Y" when asked if
you want to do this on the next reboot. Then, reboot. CHKDSK can fix some
file system errors, and an aborted installation might have caused a few of
those.

Finally, manually delete the offensive file, if the above uninstall did not
do that for you: C\WINDOWS\System32\QuickTime\Uninstall.log"



"tapyeno" <patmahoney@xxxxxxxxxxxxxx> wrote in message
news:1167310012.587780.196300@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
My daughter and I got presents yesterday of an ipod nano each but we
cant get i tunes/ quicktime working on the computer.

I had both of these before but they are not working now for some
reason.

Advice given on Apple site was to uninstall and then install again.

When I did this got the message:
"The installer encountered errors before iTunes could be configured.
To retry these options at a later time please run the installer again."

When I tried to start itunes, I get the error message appearng
"Quick time failed to initialise. Error # -2095. Please make sure Quick
Time is properly installed on this computer."

Now I cannot uninstall quicktime - getting error message:
"The following file does not exist or is not a valid uninstallation log
file, C\WINDOWS\System32\QuickTime\Uninstall.log"

What is that all about????

Please help - spent all day yesterday and 3 hours this morning on this
- got very upset daughter anf I am getting very frustrated!

Is it a fault with my computer or with the software??

Many thanks,

Pat Mahoney



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