Re: Sony DRX-820UL no drivers

Hi Brian,

Many thanks for taking the time to respond.

Unfortunately none of those scenarios work. Been there tried them all.

1: The software disk that is included only has Nero Software on it. No
drivers at all.

2: Already tried multiple connection methods (including the
recommended method). None work. The drive is detected by windows but
windows then says that it doesn't have any available drivers for it.

3: Firmware upgrade would be great, but you can't update the firmware
on a device if windows can't install the drivers for it, as it's an
"unknown device".

4: Live Support basically told me to "take a hike", as they only
support people in the USA/Canada. I'm in the UK.

What I'm hoping for is that someone has the drivers for this device
and they can maybe send them to me, as Windows XP / 2000 cannot find
any drivers for it. The Sony sites do not have drivers for it (because
they claim Windows should install them automatically). I googled for
the best part of 6 hours looking for fixes / drivers.

Again, thanks for the time you took to respond Brian, it's
appreciated.




On Sun, 10 Dec 2006 06:05:32 -0600, "Brian A"
<gonefish'n@afarawaylake> wrote:

For that drive: http://sony.storagesupport.com/dvdrw/drx820ultdwn.htm#docs

According to the manual:
http://sony.storagesupport.com/dvdrw/downloads/drx820ult/DRX820ULT_OI.pdf you should
have a software disk included in the package.

Installation instructions:
http://sony.storagesupport.com/cgi-bin/sonysupport.cgi/WqKvuMfBUndbAhg2yfB6c4HZDsSImIph/dtree/view/416
Select which way you are connecting the drive for the proper installation, they are
not the same.

Also stated in the manual:
<quote>
The firmware is the built-in software that makes the drive work. Some problems
encountered when using the drive can be solved simply by updating the drive firmware.
Firmware updates are available on the user support Web site. Access the site, make
sure that there is an update for your firmware, and follow the instructions on the
screen to proceed with download and installation.
</quote>

I suggest you get the firmware update and install it following their explicit
instructions or contact their support.
Live chat:
email: http://sony.storagesupport.com/dvdrw/contact.htm

.

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