Re: Digimate LCD Warranty ?

Thanks Kenny, I'll telephone them later this morning and see what they've got to say. When I spoke to them , ...now yesterday, ...it briefly crossed my mind to hold out for "equal or better quality and spec's" etc. but, it could prove difficult if they've stopped supplying LCD's with a DVI port on them - and I don't want to fall out with them and get nothing back ! I'll be tempted to accept the non-DVI replacment and give it to Dad to replace his CRT, and buy myself a different brand.

regards, Richard


"Kenny" <me@xxxxxxxxxxx> wrote in message news:eh10Aef7GHA.5020@xxxxxxxxxxxxxxxxxxxxxxx
The replacement must be of equal or better quality and specifications.
Quote the Sale of Goods Act and demand it.
If they play awkward send a recorded delivery letter to them stating that if it's not resolved inside 10 days you will take it to Small Claims Court.
http://www.direct.gov.uk/RightsAndResponsibilities/RightsAndResponsibilitiesArticles/fs/en?CONTENT_ID=10015892&chk=I8hfA1&cids=Google_PPC&cre=Rights_and_Responsibilities&gclid=CLO3y7DA84cCFSFtMAodtRNbjg


--
Kenny Cargill
"RJK" <notatospam@xxxxxxxxxxx> wrote in message news:%23CtDzUf7GHA.660@xxxxxxxxxxxxxxxxxxxxxxx
Sorry if this is a bit OT

In February I bought a Digimate 19" L-1925 LCD monitor, and two or three days before the 20th September '06, it died on the DVI input. (I swappped out DVI graphics card to a known good one to rule out a dead graphics card).

The monitor was collected by Digimate under the 3 year on-site swap-out Warranty on 20th September, and almost three weeks rolled by before I started asking questions. Today, I phoned Digimate and a lovely young lady told me that they would be sending me out a brand new L-1933 on Tuesday but, that it doesn't have a DVI port. This is VERY disappointing to me as I specifically bought the thing because it had a DVI port, and I bought a Nvidia graphics card with a DVI port on it, to go with it. As soon as the young lady told me it would be replaced with a L-1933, (which I can't find on the Digimate site or anywhere else for that matter), perhaps she meant a L-1931 ...so I just said "...okay ...thank you very much."

So, does anyone know, (I'm in England, UK btw), if they're allowed to do that ? Digimate don't seem to be suplying LCD's with a DVI port on them anymore, and during the past few days I've rummaged around the web a bit with Google, and it seems that many makes and models of LCD monitors with DVI are failing on the DVI input ports. So my guess is that they've stopped supplying them until the DVI section of the hardware in them is improved ?

Any thoughts appreciated,

regards, Richard




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