Update & New question Re: resolution is wrong at startup - what happened?


friesian@xxxxxxxxxxxxxxxx wrote:
Malke wrote:

2. If this doesn't solve the problem, you have hardware failure. Call
Dell tech support. Since this is a laptop, you cannot fix the video
failure yourself.


How would it be hardware failure? I can change the setting manually and
it fixes til the next time I boot up. That sounds like a driver or
software issue. I did reinstall the graphics driver, but I could't find
anything specifically for the monitor.

I emailed tech support, and they told me to call (and of course pay a
high rate). He wouldn't even say what was wrong.

Dell finally replied again. Yesterday, they wanted me to call the
number and pay for tech service to talk me through some step-by-step
instructions. Today, they informed me that it is a hardware repair, and
I must send them my computer because it is out of warranty.

First of all, I can understand them doing he repair if it was covered
by warranty, but why would I HAVE to send it to them if it isn't
covered? Packard Bell told me that years ago. I had a local place fix
it for less than half the cost.

So, they said I need to replace the video card. How hard is that to do
with a laptop? I'm not going to pay a shop to do it. I can fix it
manually every day for free, so no sense spending over a $100 to fix
it. I will buy a new card if I can do the repair myself. But I am not
wasting a lot of money on it otherwise.

I've done a lot of repairs and upgrades to desktop computers, so I am
not new to repairs or computer issues. I have just never done one on a
laptop, so I don't know if they are a lot more complicated or not.

.

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