Re: HP Pavilion Disk Management Partition

I don't have a HP!! So I too feel sorry for those that do!!
Still don't understand why there would be 'any' cost invovled if under
warranty, other than driving to the nearest authorized repair dealer!

"gx4dad@xxxxxxxxxxxxx" wrote:

> I understand your pain and while the costs will be greatly reduced if
> your system is still under warranty, you will have to bring it/send it
> to an authorized service center in order to have the DMI partition
> replaced. If the hard disk is defective they will replace at no charge
> and the utils will be loaded. However, if your system is out of
> warranty you must go to an authorized service center.
>
> Dixonian69 wrote:
> > So regardless of whether your system is under warranty or not you must pay HP
> > to have it fixed.
> > WHY?? What does warranty cover?? They should provide new hard drive with all
> > software preloaded. Just like you purchased it!!! Screw HP then!!!!
> >
> > Most of the tech any more are form India or some place and understand
> > English well. Thank goodenss it wa online. can't understand their accent
> > either. Also, they don't know any more that the Tech Documents in fron of
> > them!!!
> >
> >
> > "gx4dad@xxxxxxxxxxxxx" wrote:
> >
> > > For the many posts that have expressed frustration I make this
> > > contribution. I too was equally frustrated after spending many hours
> > > attempting to install a new Maxtor SATA drive in my Pavilion 630n (the
> > > original drive failed). After approaching the task from every possible
> > > angle using the 19 years of experience working in the field I resolved
> > > myself to chat online with a HP support technician. The chat session
> > > (partial transcript below) was very enlightening as it revealed that HP
> > > motherboards utilize a proprietary disk management partition. Basically
> > > without the partition you cannot install XP even from the HP System
> > > Recovery CD's (which also do not contain the disk management software).
> > > The end of the matter is if you have a hard disk go bad in an HP
> > > Pavilion you MUST use an HP authorized service center as the disk
> > > management software is not publicly available. So regardless of whether
> > > your system is under warranty or not you must pay HP to have it fixed.
> > > Your other option is to purchase a replacement non-HP motherboard.
> > >
> > > Any attempts to install XP (even via the recovery CD's) on a drive
> > > without the disk management partition will result in file copy errors.
> > > At various points during the XP installation the install will hang
> > > indicating that a particular file could not be copied. The end result
> > > is the OS will not load successfully.
> > >
> > > Partial HP Transcript:
> > >
> > > J: checking hold on
> > > J: it is out of warranty I know that
> > > Ralph S: In that case you may need to take the computer to a nearest
> > > authorized service center.
> > > J: did that and they could not figure it out (Best Buy)
> > > J: about 6 months ago I had a similar problem and they replaced the
> > > main board
> > > J: now I am having the same problem again??
> > > J: are these machines problematic?
> > > Ralph S: You may need to take the computer to a HP Authorized service
> > > provider so that they install a utilities in your computer and resolve
> > > the issue.
> > > J: what utilities? are they not on the restore CD's
> > > Ralph S: No, they can be installed by the authorized service provider.
> > > J: would you suspect the main board it light of the symptoms?
> > > J: it light of it being out of warranty would I be better off just
> > > getting a new machine or main board?
> > > Ralph S: You can get a new motherboard.
> > > J: I have been reading similar problems online with other Pavilion
> > > owners
> > > J: seems like a weak line of machines
> > > J: no real explaination of why this issue repeats itself
> > > J: have you seen this issue with other customers
> > > Ralph S: No we have not seen this issue, this issue happened because
> > > DMI utility is not installed in the new harddisk.
> > > J: the restore CD's don't install the util?
> > > Ralph S: No, they will not install the DMI utility.
> > > J: can I download?
> > > Ralph S: Sorry for the delay.
> > > Ralph S: The utility is not available for download.
> > > J: so basically a hard disk cannot successfuly be installed into an HP
> > > Pavilion without using a service provider
> > > J: because of the DIM util?
> > > Ralph S: Yes. You are correct.
> > > Ralph S: It is a disk management utility.
> > > J: WOW, that stinks - really restricts your customer base wouldn't you
> > > agree?
> > > Ralph S: I do understand. The HP authorized provider can install this
> > > utility in your computer.
> > > J: yeah for $$ - so basically an individual cannot repqir their own
> > > machine when it is out of warranty
> > > Ralph S: yes, it can be rectified you need to install the DMI utility,
> > > however only HP authorized service provider could do it. Once you take
> > > the system to them they would install it.,
> > > J: okay, thx for your candid responses Ralph. It has been very
> > > enlightening yet sad :(
> > > Ralph S: I understand, However I spoke my supervisor if you are ready
> > > to send the system back to HP, we could install it and send it to you.
> > > Is this fine to you?
> > > J: the whole system or just the hard disk?
> > > Ralph S: We need the whole system without any additional cards you have
> > > installed.
> > > J: what would be the charge?
> > > Ralph S: We would do it free of cost.
> > > Ralph S: Is it fine to you?
> > > J: I am checking since this is my brother-in-laws machine, stand by
> > > Ralph S: Okay.
> > > Ralph S: Jay, are you with me?
> > > J: yes
> > > J: sorry that took so long
> > > J: he is running a business with this machine so he cannot afford the
> > > downtime
> > > J: if I replace the motherboard I should not see this issue any longer
> > > right?
> > > J: the DMI util is specific to HP system boards?
> > > Ralph S: Okay. I understand however this is the only option we have ,
> > > so that we could take the system back and work on it to get it perfect.
> > > J: the DMI util is specific to HP system boards correct?
> > > Ralph S: Yes, DMI is specific to HP .I would suggest you to consult
> > > with any HP Authorized service provide for replacing the motherboard ,
> > > as they could offer to install the DMI utility with out installing a
> > > new board itself
> > > J: undertood, thx for all your support!
> > >
> > >
>
>
.

Relevant Pages

  • Problems installing printers
    ... warranty a authorized service center replaced the hard drive and reinstalled ... every time I go to install a printer, the wizard comes up with what I believe ... are missing files from XP. ...
    (microsoft.public.windowsxp.general)
  • Re: New AC System in Va
    ... Goodman has a strong warrranty which they honor 100%. ... combined in repair costs. ... What kills me is when we get called on a warranty call, ... >>> 2) How intensive is an AC Install? ...
    (alt.home.repair)
  • Re: New AC System in Va
    ... NO WARRANTY whatsoever when a Goodman is purchased ... Goodman has a strong warrranty which they honor 100%. ... >> Oh...and thats a hell of a lot more than a legit contractor can get that ... >>> 3) If I call out an AC Shop to verify the install, ...
    (alt.home.repair)
  • Re: WinXP Media Center Edition 2005 Install will not complete
    ... Yes the HP was out of warranty. ... The restore would not complete. ... Numerous times it would go into a suspended state that would ... So I forked out $100 for a license and tried to install. ...
    (microsoft.public.windowsxp.setup_deployment)
  • Re: Apps wont open
    ... is your 'pooter under warranty and has or has not ... > headache in which case: rule of thumb - never compromise a warranty in the ... > I had an OEM install of the OS. ... > you will need to backups (not a grammar mistake - plural intended) all of ...
    (microsoft.public.windowsxp.help_and_support)
Loading